Copywriter, Customer Engagement (Fixed Term Contract)

Fairstone Bank; Toronto; On-site; CAD 55,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Gym memberships

Fairstone Academy

Job summary

Fairstone Bank in Canada is seeking a Copywriter, Customer Engagement to craft compelling, brand-aligned copy across promotions, social ads, events and in-branch collateral. You will manage multiple projects, partner with designers and product teams, and ensure messaging supports business goals.

The role requires 2–3 years of writing experience, a communications or marketing degree, excellent editing skills, and comfort with regulatory guidelines.

Qualifications

• 2–3 years of professional writing or content marketing experience.
• Degree in communications, marketing, journalism or related field.
• Excellent writing, editing and storytelling with attention to detail.
• Able to work within brand and regulatory guidelines.
• Willingness to learn about the lending industry and customers.
• Strong interpersonal, organizational, analytical, problem-solving skills.
• Experience collaborating with cross-functional teams and vendors.
• Comfort with AI tools to improve messaging.

Responsibilities

• Write and edit clear, engaging, brand-aligned copy for promotions, social ads, events and collateral.
• Own and manage multiple projects and deadlines to high standards.
• Collaborate with designers, product and cross-functional teams on concepts.
• Tailor messaging for different audiences while ensuring compliance.
• Contribute to campaign ideation and brainstorming.
• Proofread materials for accuracy and consistency.
• Coordinate content through legal, compliance and translation review processes.
• Maintain vendor relationships and manage invoices.
• Own projects with a proactive, positive mindset.

Skills

Exceptional writing and editing

Brand-aligned copywriting

Audience tailoring

Regulatory awareness

Collaboration and project management

AI tools familiarity

Education

Bachelor's degree in communications/marketing/journalism

Tools

AI content tools

Job description

About Fairstone Bank

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small‑business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

About the Role

The Copywriter, Customer Engagement is responsible for creating compelling and brand‑aligned copy across multiple marketing channels, collaborating with teams, tailoring messaging for diverse audiences, contributing to campaign ideation, proofreading, managing multiple projects, coordinating content reviews, and maintaining vendor relationships and invoicing processes.

Responsibilities

• Write and edit clear, engaging, and brand‑aligned copy for a range of marketing materials — including promotions, social advertising, events and in‑branch collateral.
• Own and manage multiple projects and competing deadlines, ensuring deliverables are completed on time and to a high standard.
• Collaborate with designers, cross‑functional and product teams to develop and execute creative concepts that support business objectives.
• Tailor messaging for different audiences and brands while maintaining consistency and compliance with financial industry standards.
• Regularly contribute to campaign ideation and creative brainstorming sessions.
• Proofread materials to ensure accuracy, clarity, and alignment with brand standards.
• Effectively manage multiple projects and competing deadlines in a fast‑paced environment, with a positive, solutions‑focused approach.
• Coordinate content through legal, compliance and translation review processes, ensuring timely approvals and keeping projects on track to meet deadlines.
• Maintain relationships with external vendors and process invoices.
• Approach each project with a proactive, positive and solutions‑focused mindset — taking ownership and maintaining accountability for outcomes.

What We’re Looking For

• 2–3 years of professional writing or content marketing experience, ideally in marketing, advertising, or a related creative field.
• A degree or a post‑secondary diploma in communications, marketing, journalism, or related field and/or equivalent experience.
• Exceptional writing, editing, and storytelling skills with attention to detail.
• Comfort working within brand and regulatory guidelines.
• A curious mindset and willingness to learn about the lending industry and our customers.
• Excellent interpersonal, communication, organizational, analytical, problem‑solving, and issue‑resolution skills.
• Proven ability to effectively work with team members, cross‑functional teams and vendors.
• Comfortable leveraging AI tools to streamline workflows, enhance personalization, and optimize content performance, while staying current with emerging technologies to continuously improve messaging strategy and integrate innovation into daily work.
• Financial services industry experience an asset.
• French language skills an asset.

What You’ll Love About Working Here

• Award‑Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work‑Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location‑based perks like gym memberships and Toronto Bike Share.
• On‑Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top‑up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.

What You Can Expect – Pay & Process

• Expected base salary range is $55 000.00 – $80 000.00.
• This posting is for an existing vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We’d love to hear from you if you’re excited about this opportunity. Please submit your application and we’ll contact you if you are selected for the first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type

Full time

Job Type

Temporary (Fixed Term)