Copilot Platform Administrator

GHD; Toronto; On-site; CAD 90,237 - 151,763; Full time

Job summary

GHD is seeking a Copilot Platform Administrator in Toronto to manage the health and operations of the Copilot platform. The role involves overseeing environment settings, Data Loss Prevention policies, and incident management to ensure platform availability and compliance. Candidates should have a Bachelor's degree in IT, extensive experience with Microsoft 365, and solid grasp of the Power Platform. Additional certifications in Microsoft products are preferred. The position offers a salary range of $66,000 to $111,000.

Qualifications

• 5+ years of experience administering Microsoft 365 or Power Platform.
• At least 2 years focused on Power Platform and Copilot workloads.
• Strong hands-on administrator experience across Microsoft 365.

Responsibilities

• Own day-to-day operations of the Copilot and Power Platform environment.
• Administer Data Loss Prevention policies and environment access controls.
• Serve as the first point of escalation for platform-level issues.

Skills

Microsoft 365 administration

Power Platform administration

Data Loss Prevention policies

Documentation and compliance

Service mindset

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft Purview

Entra ID (Azure AD)

Power Platform CoE Starter Kit

Job description

Organizations don't innovate; people do. As part of our digital transformation business, you’ll help clients unlock innovation, embrace the future, and change communities for good.

Job Description The Global IS Team is looking for a Copilot Platform Administrator who can commute to any of our Waterloo or Toronto offices. The administrator will be accountable for the day‑to‑day operation and health of the Copilot platform and deployed agents, managing environments, access, connections, monitoring, and incident response to ensure agents remain available, secure, and fit for purpose.

Key Responsibilities

• Own day‑to‑day operations of the Copilot and Power Platform environment that underpins the Agent Enablement Program, including environment health, tenant settings, capacity monitoring, and agent lifecycle management.
• Administer Data Loss Prevention (DLP) policies, connector governance, and environment access controls in line with governance standards and GHD’s information security policies.
• Manage Entra ID groups, licensing assignment, and role‑based access for Copilot Studio, Microsoft 365 Copilot, Agent 365, and related Power Platform services.
• Operate the Power Platform Center of Excellence (CoE) toolkit, providing tenant‑wide visibility, maker inventory, compliance reporting, and agent usage analytics.
• Partner with Microsoft Purview owners on sensitivity label enforcement, information protection, and compliance across agent touchpoints.
• Serve as the first point of escalation for platform‑level issues raised by makers, delivery teams, and the program manager, driving fast resolution of environment and connector blockers.
• Maintain documentation of platform configuration, standards, and runbooks, and contribute to the onboarding of new makers and agent developers across GHD.
• Support audit, risk, and compliance reviews relating to AI agent deployment, providing evidence of controls and attestations as required.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
• 5+ years of experience administering Microsoft 365 or Power Platform in an enterprise environment, with at least 2 years focused on Power Platform and Copilot or agent‑related workloads.
• Demonstrable experience operating Power Platform DLP, environment strategy, and connector governance at scale.
• Microsoft certifications strongly preferred: PL‑200 Power Platform Functional Consultant, PL‑500 Power Automate RPA Developer, PL‑900, MS‑102 Microsoft 365 Administrator, SC‑400 Information Protection Administrator.
• Exposure to Microsoft Purview administration, Entra ID group, and licensing operations.
• Experience working within ITIL‑aligned service management, including incident, problem, and change processes.

Skills & Competencies

• Strong hands‑on administrator experience across Microsoft 365, Power Platform, and Copilot Studio, including tenant configuration, environment management, and policy administration.
• Working knowledge of Entra ID (Azure AD), including group‑based licensing, conditional access, and service principal management.
• Experience with Data Loss Prevention policies, connector classifications, and environment‑level guardrails in Power Platform.
• Familiarity with Microsoft Purview, information protection, sensitivity labels, and the interplay between Purview and Copilot governance.
• Competence with the Power Platform CoE Starter Kit, admin analytics, and tenant‑level monitoring tools.
• Operational discipline: strong ticket hygiene, incident and change management awareness, and a bias toward repeatable, documented operations.
• Service mindset with the ability to communicate clearly with both technical and business users, and to translate platform constraints into practical guidance for makers.
• Comfort working in a fast‑moving AI product landscape, with the judgment to apply controls proportionate to risk rather than blanket restriction.

The salary range for this position is: $66,000 to $111,000. This range reflects the expected hiring range for GHD locations in its major city centres. Base salary is determined by your skills, experience, qualifications, and work location.