Coordonnateur Technique - Technical Coordinator

Solotech Inc.; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading company in live production and technology as a Technical Coordinator in Montreal. You will provide essential technical support, ensure timely service operations, and collaborate across departments. Candidates should have fluency in both French and English, with at least one year of relevant experience in a similar role.

Benefits

Competitive compensation and group insurance plan

Opportunities for training and career advancement

Reimbursement of professional and development fees

Employee assistance program

Qualifications

• One year of experience in a similar position.
• Familiarity with audio-visual equipment.
• Excellent command of French and English.

Responsibilities

• Provide level 1 technical support and troubleshoot issues.
• Distribute and escalate tickets to level 2 and 3 technicians.
• Ensure all requests are managed within deadlines.

Skills

Fluency in both official languages

Basic troubleshooting of hardware / software

Strong organizational skills

Ability to work independently

Attention to detail

Tools

Salesforce

Microsoft Suite

Remote support tools

Job description

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Why Solotech?

To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide. Recognized as one of Montreal's Top Employers, join us and become part of a unique story that has been shining for over 45 years!

Under the responsibility of the Technical Operations Manager, the Technical Service Coordinator will be primarily responsible for ensuring the smooth operation of the services provided. Serving as the cornerstone in resolving requests at the service center, he/she will be on the front lines, responding to phone calls, email requests, and web portal queries. The coordinator will open and document service tickets while providing first-level support. When advanced assistance is required, they will escalate tickets to level 2 or 3 technical resources.

Your day will look like this :

• Assess the relative needs of each call through technical expertise and excellent customer service
• Provide assistance (technical support) and troubleshooting to customers - in Level 1 support mode
• Distribute/escalate problematic tickets to support technicians (Level 2 and 3)
• Ensure that all requests are taken care of according to the established deadlines
• Follow-up and update of administrative statuses in the CRM
• Ensure excellent collaboration with other departments of the company.

Your profile :

• One year of experience in a similar position
• Basic Technology Knowledge: Familiarity with audio-visual equipment, systems, and technologies
• Fluency in both official languages, oral and written
• Familiarity with AV equipment and systems (e.g., projectors, cameras, microphones)
• Basic troubleshooting of hardware/software and networking issues
• Familiarity with remote support tools (e.g., BeyondTrust, ScreenConnect, etc.)
• Proficiency in Microsoft Suite
• Ability to quickly learn new software
• Excellent command of French and English (written and spoken)
• Ability to work independently with minimal supervision
• Strong organizational skills and ability to prioritize under pressure
• Attention to detail, flexibility, and adaptability to changes
• Team spirit and integrity
• Knowledge of Salesforce (ideal but not mandatory)
• Clear communication with clients through phone, email, or chat
• Ability to handle multiple service requests

Our offer to you :

• Competitive compensation and group insurance plan
• Corporate savings plan with employer contribution
• Opportunities for training and career advancement
• Reimbursement of professional and development fees
• Employee assistance program to ensure personal health and well-being.

Don’t have all the required skills? Apply anyway! We acknowledge that experience comes in different forms and encourage everyone to apply. We appreciate your time and look forward to considering your application!

Find out more at : www.solotech.com

• In this document, the masculine gender is used in the neutral form and refers to both women and men.

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industry: Technology, Information and Media

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Montreal, Quebec, Canada CA$30.00-CA$37.00 1 day ago