Coordonnateur de programme / Bilingual Program Coordinator

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
2. Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly.
3. Execute administrative tasks critical to the progression of patients through the Program.
4. Act as a liaison between other members of the team.
5. Handling faxes (incoming/outgoing) accordingly and timely.
6. Labeling and attaching documents to the CRM and program drives.
7. Review and analyze documents for Adverse Events.
8. Report Adverse Events.
9. As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments.
10. Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
11. Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
12. Participate in product and disease training sessions, internal as well as client-driven.
13. Liaise with HCPs for prescription renewals via phone calls.
14. Manage inbound and outbound calls.
15. Complies with all appropriate policies, procedures, safety rules and regulations.
16. Performs other related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

1. High School Diploma or Post Secondary schooling preferred.
2. Technical vocational training or equivalent combination of experience and education.
3. 3-5 years experience in a similar administrative role.
4. Experience with the SalesForce software (or experience with a CRM system) an asset.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Ability to communicate effectively written and verbal, in English and in French, an asset.
2. In-depth knowledge of the Microsoft Office Suite of applications is essential.
3. Demonstrate a willingness to change and to learn new skills.
4. Agility to adapt to changing priorities.
5. Strong interpersonal skills.
6. Strong critical thinking and analytical skills.
7. Strong organizational skills; attention to detail.
8. Excellent problem solving skills; ability to resolve issues effectively and efficiently.
9. Ability to represent a positive and professional image.
10. Ability to implement processes resulting in satisfactory audit practices.
11. Ability to work independently and in a team environment.

What Cencora offers:

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

EQUAL EMPLOYMENT OPPORTUNITY:

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

ACCESSIBILITY POLICY:

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.