Coordinator, Volunteer Services (CDR-RV35-001) - Bethany Riverview

BCS Bethany Care Society; Riverview; On-site; CAD 33,062,000 - 46,838,000; Part time

Job summary

Bethany Care Society in Calgary, Alberta, is seeking a Part-time Coordinator of Volunteer Services to support the day-to-day coordination and administration of the volunteer program at Bethany Riverview.

You will recruit, onboard and schedule volunteers, maintain files and training records, report statistics and collaborate with staff to ensure service excellence for residents.

Qualifications

• Post-Secondary Degree/Diploma in volunteer program administration, human resources management or related field.
• Experience in a supervisory role.
• Minimum of two (2) years coordinating volunteer programs.
• Experience as a volunteer preferred.
• Knowledge of dementia and long-term care settings an asset.
• Excellent observation, communication and problem-solving skills.

Responsibilities

• Promotes service excellence and supports residents’ care through the provision of quality and responsive volunteer services.
• Promotes interaction of volunteers with other departments to ensure expectations are met.
• Liaises with volunteers and reports problems to Site Administrator/Volunteer Services Team Lead.
• Completes files on all volunteers with orientation checklists and mandatory documentation.
• Ensures education sessions are completed and documented.
• Maintains volunteer files and secure storage of confidential information.
• Ensures volunteers record hours and submits quarterly reports with relevant statistics.
• Maintains accurate volunteer database information.

Job description

About The Role

This position reports to the Team Lead, Volunteer Services, and is accountable for providing outstanding communication and support to the day-to‑day co-ordination and administration of volunteers and the volunteer program at assigned Bethany sites.

What You Will Do

Service Excellence: Promotes service excellence and supports residents’ care through the provision of quality and responsive volunteer services. Promotes active interaction of volunteers with other departments and employees to ensure that volunteers are aware of and meet employee and resident expectations. Whilst ensuring that employees are aware of their role in supporting volunteers. Liaises with volunteers and reports problems and issues directly to Site Administrator/Volunteer Services Team Lead. Completes files on all volunteers and ensures files contain orientation checklist and all mandatory documentation. Ensuring all education sessions are completed and documented. Maintains files, including a current volunteer telephone, mailing and email list. Ensures that volunteers record hours on Volunteer Management Software and submits quarterly reports, recording and reporting relevant statistics to the Site Administrator/Volunteer Services Team Lead. Ensures accurate information on volunteer files/database, and maintains secure storage of confidential information/files.

Leadership: Enables a high performing volunteer culture through recruiting, developing and supporting volunteers. Assesses needs for volunteers and plans accordingly. In collaboration with volunteer services team develops position descriptions. Assess the need for volunteers, recruit, onboard and schedule as available or needed. Ensures volunteers comply with all policies, procedures, and standards of conduct of the organization and the volunteer program. Identifies volunteer education needs, plans and implements training programs for volunteers in collaboration with the Volunteer Services Team. Liaises with contacts in other organizations and agencies to increase awareness and exposure of the volunteer program and volunteer opportunities. This may involve attendance at community meetings and greater community volunteer recruitment events.

What You Bring

• Post-Secondary Degree/Diploma in volunteer program administration, human resources management or related field.
• Experience in a supervisory role.
• Minimum of two (2) years coordinating volunteer programs.
• Experience as a volunteer preferred.
• An equivalent combination of education and experience may be considered.
• Knowledge of dementia and long-term care settings an asset.
• Excellent observation, communication and problem-solving skills.

Position Information

• Location: Calgary, Alberta
• Site: Bethany Riverview Site Address: 200, 2915- 26th Avenue SE, Calgary, AB T2B 2W6
• Classification: Coordinator, Volunteer Services (CDR-RV35-001) - Bethany Riverview
• FTE: 0.60
• Non- Union/Union: Department/Unit: Volunteers Services - CMS
• Time Type: Part time
• Position Type: Permanent
• Shift & Hours of Work: Days (0800-1615)
• Shift per Cycle: 3 days per week
• Position Start Date: 2026-09-14

Employer Information

Bethany Care Society is an equal opportunity employer.

Successful candidates will be required to obtain a Criminal Background Check and provide proof of all mandatory immunizations.

Bethany Care Society complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Your information will be kept strictly confidential.

• Bethany is one of Western Canada’s largest not-for‑profit providers of care, housing, and community services for seniors and persons with disabilities.
• Since 1945, Bethany has provided high-quality, person‑centred care focused on the unique physical, emotional, and spiritual well‑being of our residents and tenants.
• At Bethany, our employees are the backbone that supports our model of quality care.
• We celebrate a workforce rich in diversity, and our employees are rewarded through meaningful work experiences.
• Our employees are a part of something bigger than themselves—we are a team of multidisciplinary professionals committed to “Creating Caring Communities.
• For more information, check out this video about Working at Bethany