Coordinator, Visual Merchandising - Signs

Indigo-Books-; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Indigo is seeking a Coordinator, Visual Merchandising - Signs to deliver impactful, customer-focused signage programs across the store network. You will partner cross-functionally with Visual Merchandising, Creative Studio, Marketing, and external vendors to develop accurate, timely signage solutions across Indigo stores.

This role requires a college diploma or university degree in marketing, communications, or related field, 2–4 years of project coordination in retail, strong communication

Qualifications

• College/university degree in Marketing, Communications, Project Management, Visual Merchandising, or related field.
• 2-4 years of experience coordinating projects in retail or visual merchandising.
• Retail experience with Indigo is an asset.
• Strong written and verbal communication.
• Proficient in Excel; familiarity with Adobe InDesign and SharePoint.

Responsibilities

• Act as primary point of contact for signage programs and processes
• Develop, audit, and manage signage matrices for seasonal campaigns and initiatives
• Coordinate signage reviews with Visual Merchandising leadership and key stakeholders
• Create and distribute clear, actionable communications to support seasonal signage execution in stores
• Develop training resources and educate partners on signage standards, tools, and processes
• Support seasonal changeovers, new store openings, renovations, and other key business initiatives as required
• Lead signage briefing and copy request processes with Creative Studio; ensure project requirements are clear and complete
• Collaborate on reviews to ensure signage supports merchandising objectives; maintain matrices
• Manage timelines and cross-functional communication for ad hoc signage projects and store openings
• Coordinate signage production requirements with vendors; monitor budgets and progress
• Maintain signage tools, portals, and documentation; identify process improvements

Skills

Project coordination

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Excel

Education

College diploma

University degree

Tools

Excel

Adobe InDesign

SharePoint

Job description

• Employee Type: Permanent
• Full-Time/Part-Time: Full-Time

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the environment,and that stories — big and little — connect us. Indigo is our customer's happy place — for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone to thrive. Our Guiding Principles are thefew key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

The Coordinator, Visual Merchandising - Signs is responsible for delivering impactful, customer-focused signage programs that support strategic initiatives, strengthen the Indigo brand experience, and drive business results. As the subject matter expert for store signage, this role partners cross-functionally with Visual Merchandising, Creative Studio, Marketing, and external vendors to develop and execute accurate, timely, and effective signage solutions across the store network.

KEY PERFORMANCE METRICS

• Successful delivery of seasonal and ad hoc signage programs on time, within budget, and with a high degree of accuracy
• Accuracy and maintenance of store profile information used for signage distribution and execution
• Timely resolution of signage-related support requests and inquiries
• Positive feedback and strong partnerships with internal and external stakeholders
• Continuous improvement of signage processes, tools, and communication

KEY ACCOUNTABILITIES

Partner with Visual Merchandising Teams to:

• Act as the primary point of contact and subject matter expert for signage programs and processes
• Develop, audit, and manage signage matrices for seasonal campaigns and initiatives
• Coordinate signage reviews with Visual Merchandising leadership and key stakeholders
• Create and distribute clear, actionable communications to support seasonal signage execution in stores
• Develop training resources and educate partners on signage standards, tools, and processes
• Support seasonal changeovers, new store openings, renovations, and other key business initiatives as required

Partner with Creative Studio to:

• Lead signage briefing and copy request processes, ensuring clear and complete project requirements
• Collaborate on creative reviews to ensure signage supports merchandising and business objectives
• Maintain the accuracy of signage matrices throughout project lifecycles
• Review final artwork files to ensure quality, accuracy, and production readiness
• Manage timelines and cross-functional communication for ad hoc signage projects, store openings, renovations, and special initiatives

Partner with Signage Vendors to:

• Coordinate signage programming and production requirements
• Manage invoice processing and budget tracking with accuracy and timeliness
• Resolve production, delivery, and quality-related issues
• Collect and communicate signage shipment and tracking information to stores and stakeholders

Process Improvement & Operational Excellence

• Maintain and continuously improve signage tools, portals, and documentation
• Manage signage-related support tickets and inquiries
• Maintain accurate store profile information to support operational efficiency
• Identify opportunities to streamline processes, improve execution, and enhance consistency across the store network
• Leverage technology and innovative solutions to improve signage workflows and communication

People

• Build strong partnerships across teams to deliver solutions efficiently and effectively
• Share knowledge, best practices, and expertise with colleagues and stakeholders
• Foster collaboration by encouraging diverse perspectives and open communication
• Influence without direct authority and build alignment across cross-functional teams
• Support a culture of continuous learning, innovation, and accountability

Cultural

• Model Indigo's values and contribute positively to team culture
• Embrace diversity of thought and foster an inclusive environment
• Demonstrate curiosity, adaptability, and a growth mindset
• Actively support organizational change and continuous improvement initiatives

SCOPE

Reports To: Manager, Visual Merchandising - Print, Store Planning & Signs

Manager Once Removed: Director, Visual Merchandising - Field Visual, Print & Signs

KEY RELATIONSHIPS

Internal:

• Visual Managers and Field Visual Team
• Creative Studio
• Consumer Experience
• Marketing and Digital Commerce
• Store Operations

External:

• Signage vendors and production partners
• Suppliers and service providers

Qualifications

Work Experience / Education / Certifications

• College diploma or university degree in Marketing, Communications, Project Management, Visual Merchandising, Business, or a related field is preferred
• 2-4 years of experience in project coordination, marketing, visual merchandising, retail operations, or a related field
• Retail experience, particularly within Indigo, is considered an asset
• Strong written, verbal, and interpersonal communication skills
• Demonstrated project coordination and organizational skills with the ability to manage multiple priorities
• High attention to detail and commitment to accuracy
• Strong problem-solving and critical-thinking abilities
• Proficiency in Microsoft Office applications, particularly Excel
• Working knowledge of Adobe InDesign and SharePoint preferred
• Ability to work effectively in a fast-paced, cross-functional environment
• Strong stakeholder management and relationship-building skills
• Ability to translate complex information into clear, actionable communications

Other (travel, Bilingual, etc.)

• Occasional travel, including overnight travel, may be required