Project Manager, Store Graphics (10 months Contract)

Indigo; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Diversity and inclusion initiatives

Continuous learning opportunities

Job summary

A leading retail company in Toronto is looking for a Project Manager for Store Graphics. This role involves managing graphic projects for new openings, renovations, and relocations. The candidate should have at least 5 years of project management experience, ideally in retail, along with strong communication and analytical skills. The position requires effective liaison between teams, ensuring project goals are met timely and within budget. The ideal candidate thrives in collaborative environments and possesses advanced MS Office skills.

Qualifications

• Minimum 5 years of demonstrated progressive project management experience, ideally in retail.
• Ability to manage several projects simultaneously on strict timelines.
• Effective communication and leadership during changes and new initiatives.

Responsibilities

• Manage Retail store graphic projects, ensuring timely delivery and alignment with budgets.
• Coordinate with cross-functional teams and act as the liaison between creative teams and stakeholders.
• Track revisions and manage project schedule throughout its life.

Skills

Project management skills

Customer service

Analytical skills

Relationship building

Communication skills

Problem-solving

Education

Post secondary degree in Creative Project Management or related field

Project Management Certification (PMP) is an asset

Tools

MS Office (Excel, Word, PowerPoint, Outlook, Project)

Smartsheets

Dropbox

Ability to read CAD

Job description

Job Description

The Project Manager, Store Graphics is responsible for project level management of Retail store graphic projects including the execution of graphics for new store openings, full and partial renovations, store relocations, and other store projects as assigned. This role will create and manage project plans and coordinate with multiple cross‑functional partners to achieve project milestones. Acting as the liason between creative teams and project stakeholders. The Creative Project Manager brings clarity, process and problem‑solving expertise to guide projects from concept through delivery.

Key Performance Metrics

• Successful project delivery, on time, on scope, on budget
• Project team satisfaction and engagement

Functional Accountabilities

• Review project briefs with Store Design ensuring briefs are clear and complete, clarifying objectives, timelines, budgets and success criteria
• Define scope, deliverables, dependencies and risks
• Build and maintain detailed project schedule and flag any resource issues
• Facilitate design reviews and approvals
• Manage the work from concept through to installation as well as any change orders
• Track revisions, approvals and version control
• Create project budget and monitor throughout the project to ensure the project is delivered on budget
• Work with trusted vendors to reduce costs where possible
• Open project docket and estimate resource requirements
• Manage communication ensuring full transparency with all project stakeholders including studio leadership, business owners, vendors and project teams
• Actively manage project schedules throughout the life of the project
• Identify and manage issues and risks jeopardizing project success through regular updates to studio leadership and project team
• Establish best practices and learnings through project closeout survey/meetings to ensure experiences gained through project be applied in future initiatives; implement any process re‑designs/refinements
• Manage the delivery of any requested change orders
• Document all graphics and ensure design decks are filed appropriately during project close out.
• Act as an advocate for the customer by placing them at the forefront of all design and decision‑making processes
• Embrace and seek out technology that creates high‑tech and high‑touch solutions for Indigo’s customers
• Proactively identify and anticipate customer expectations and needs
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People Accountabilities

• Bring out the best in others, empower and constructively stretch talent
• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural Accountabilities

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

SCOPE

Reports to: Senior Director, Creative Services

Manager once Removed (MOR): Vice President, Creative Studio

Key Relationships

Internal Relationships

• Finance
• Store Design
• Construction
• Retail Experience and Operations
• Merchants (GM & Trade)
• Marketing, Events, PR
• Store Development
• Legal

Qualifications

Work Experience / Education / Certifications

• Post secondary degree completed in Creative Project Management or a related field, or a combination of education & work experience deemed equivalent
• Project Management Certification (e.g. PMP) is an asset
• Minimum 5 years of demonstrated progressive project management experience, ideally within the retail industry
• Strong project management skills from concept to implementation including ability to manage several projects simultaneously on strict timelines
• Strong analytical, customer service and relationship building skills with attention to detail and ability to problem solve
• Highly effective relationship and stakeholder management capabilities
• Ability to communicate effectively and lead others through change and new strategic initiatives
• Demonstrated ability to work in a team‑based environment with multiple stakeholders at different levels
• Advanced computer skills required in MS Office (Excel, Word, Power Point, Outlook, Project), Smartsheets, Dropbox, and ability to read CAD

Other (travel, Bilingual, etc.)

• Position based in Toronto, Canada – some travel within Canada may be required

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [e-mail]