Coordinator, Ticketing Communications

Maple Leaf Sports & Entertainment; Toronto; On-site; CAD 30,000 - 39,000; Part time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) is seeking a part-time Coordinator, Ticketing Communications to support MLSE brands with email campaigns and multi-channel initiatives. You’ll collaborate with internal teams and external partners to develop engaging copy, coordinate campaigns, QA, and deployment, while handling large data sets securely.

This 32-hour week role reports to the Manager, Engagement & Secondary.

Qualifications

• 1–2 years of digital communications or marketing experience.
• Proficient in MS Excel to manipulate large data sets.
• Strong copywriting for digital channels (email, blog, social, app).
• Meticulous attention to detail with error-free output.
• Understanding of design principles for digital platforms and email marketing best practices.
• Highly organized and able to manage multiple projects in a fast-paced environment.
• Curiosity and growth mindset with a desire to optimize output.
• Post-secondary education in communications, sports business, media or related discipline.
• Knowledge of NHL, NBA, MLS and CFL landscapes is an asset.
• Agency experience is an asset.

Responsibilities

• Support the overall Ticket Sales & Service communications portfolio by contributing to the end-to-end email campaign process.
• Assist the team with project coordination including briefing, revision, approval, QA and deployment.
• Liaise with agency partner and internal stakeholders to facilitate campaign development.
• Monitor projects to ensure timeliness, accuracy, and adherence to best practices.
• Track project status, provide updates and ensure timely delivery.
• Develop engaging copy based on audience and messaging.
• Provide creative direction for assets to support storytelling.
• Manage large data sets securely and accurately.
• Support other multi-channel campaigns including mobile app management and push notifications.

Skills

MS Excel

Copywriting

Data manipulation

Project coordination

Email marketing

Education

Communications degree

Sports business background

Tools

Salesforce

Conversions

Job description

Powered by Passion. United by Purpose. Build for Impact.At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities - and we’re just getting started.This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **Job DescriptionAs a Coordinator, Ticketing Communications, you will be part of a dynamic group supporting MLSE’s Ticketing initiatives through communications channels, primarily email campaigns. Reporting to the Manager, Engagement & Secondary, you will assist in the development of campaigns for all MLSE brands (Maple Leafs, Raptors, Toronto FC, Argos, Marlies, Raptors 905 and LIVE) across a variety of functions, including Membership, Sales, Suites, Commercialization, and more. In this part-time role (32 hours per week), you will work with internal stakeholders and external partners to contribute to Ticketing objectives.RESPONSIBILITIESSupporting the overall Ticket Sales & Service communications portfolio by contributing to the end-to-end email campaign processAssisting the team with project coordination as needed including project briefing, revision, approval, QA and deploymentLiaising with agency partner and internal stakeholders to facilitate the development of campaignsMonitoring projects to ensure timeliness, accuracy, and adherence to best practiceTracking project status, providing regular updates and ensuring timely deliveryDeveloping engaging copy based on audience and conveying messaging clearly and succinctlyProviding creative direction for asset development to support captivating storytellingManaging large sets of data securely and with accuracyConducting quality assurance to ensure campaigns are error-free in copy, imagery, links, and dataSupporting with other multi-channel campaigns as needed, including mobile app platform management and push notificationsQUALIFICATIONS1-2 years experience working in a digital communications or marketing capacity, either agency or in-house.Proficient in MS Excel and able to manipulate large sets of data using formulasStrong copywriting skills for digital platforms (email, blog, social media, app, ads, etc.)Meticulous attention to detail (grammar, typos, fact-checking) with the ability to produce error-free workUnderstanding of design principles for digital platforms and email marketing best practicesHighly organized and able to manage multiple projects at a time in a fast-paced environmentCuriosity and growth mindset with a desire to elevate and optimize existing outputPassionate about the sports and entertainment business with a desire to learn about the industryPost-secondary education in communications, sports business, media or related disciplineBasic understanding of the NHL, NBA, MLS, and CFL landscapes in an assetAgency experience is an assetKnowledge of email marketing platforms (i.e. Salesforce, Conversions.) is an asset.Please note this is a part-time hourly position.Please apply by: Friday, October 16 at 11:59 pm.Job Posting Compensation Range/Rate:$25 / hourWe’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop.At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.