Coordinator, Ticket Operations

Maple Leaf Sports & Entertainment; Toronto; On-site; CAD 53,000 - 60,000; Full time

Benefits offered by this job

Bonus

Vacation

Benefits

Job summary

Maple Leaf Sports & Entertainment is seeking a Ticketing – Operations team member to execute ticketing for events at Scotiabank Arena and MLSE venues. You’ll manage event builds, pricing, barcoding, and mobile ticketing while coordinating with partners and internal teams to ensure accurate manifests and maps.

You will provide timely support, troubleshoot issues, and participate in post-event settlements. Strong communication and detail orientation are essential for success.

Qualifications

• Excellent interpersonal, presentation, and communication skills.
• Strong administrative and computer skills (Word, Excel, Outlook).
• Proven time management and ability to meet deadlines.
• Ability to work in a team and independently with minimal supervision.
• Customer-focused with a positive, proactive attitude.

Responsibilities

• Administer and maintain ticketed sports events across MLSE venues, focusing on hosts and external partners.
• Coordinate with partners on pricing, builds, delivery, presales, inventory and settlements.
• Execute event builds including pricing, barcoding, and mobile ticket management.
• Provide timely support for ticketing requests, troubleshooting, replacements, scans and refunds.
• Lead event-day ticketing ops at MLSE venues when assigned, including inventory management and post-event settlement.
• Develop reporting for internal/external contacts on ticket inventory and sales.
• Liaise with Ticketmaster on event builds and system tech.
• Support programs, fan experiences, and member events with ticketing setup.

Tools

Ticketmaster Host

Archtics

TM1

Job description

Powered by Passion. United by Purpose. Build for Impact.At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities - and we’re just getting started.This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **Job DescriptionAs part of the Ticketing – Operations team located at the Scotiabank Arena, you will be responsible for the execution of events, sales/service and reporting on events as it relates to ticketing. Your attention to detail, technical aptitude, collaboration and commitment to service will contribute to the successful execution of ticketing operations and an extraordinary fan and partner experience.RESPONSIBILITIESAdopt values that are inclusive and contribute to a collaborative environment, including emphasizing teamwork and mutual respectContribute to an inspiring team environment with a culture of open communicationResponsible for the administration and maintenance of ticketed sports events across MLSE venues, with a particular focus on Host Sports and external partners including Sceptres, Tempo, AFC Toronto, Canada Soccer and other third party events.Liaise with internal and external partners and promoters on ticketing tasks, including but not limited to, price scaling, offer builds, ticket delivery, presale/on sale scheduling, inventory management and show settlement.Execute event builds, including pricing, barcoding, and mobile ticket management as events are announced across multiple venuesWork in collaboration with internal teams to ensure manifests and maps are accurateSupport internal departments with ticketing requests and troubleshooting ticketing issues including ticket replacement, scanning issues, and refundsProvide timely support and coverage for the department's shared email inbox.Execute and, where assigned, lead event-day ticketing operations across MLSE owned/operated venues, including inventory management, order fulfillment, troubleshooting and post-event settlement.Liaise with Ticketmaster on event builds and system technologyProvide a variety of reporting for internal and external contacts on ticket inventory and salesProvide internal departments with details on external sports announcements.Develop and maintain strong working relationships with external partners including Sceptres, Tempo, AFC Toronto, Canada Soccer and other sport promoters, acting as a key ticketing contact for assigned events.Responsible for inventory management and order fulfillment for internal orders.Manage multiple concurrent events and priorities, often working within tight timelines and changing operational requirements.Support the ticketing setup and execution of new programs, fan experiences, member events and other ticketed initiatives as assigned.Communicate effectively and efficiently with colleagues and management.Provide extraordinary fan service both internally and externally.Take pride in the organization and its people; maintaining professionalism and confidentiality.Perform other administrative or service functions as requested by management.Ability to work evenings and weekends as required, including some holidaysQUALIFICATIONSPrevious experience and knowledge of ticket operations and administration is requiredKnowledge of the Ticketmaster Host, Archtics and TM1 Systems are a definite assetExceptional interpersonal, presentation, and communication skillsExcellent administrative and computer skills (Word, Excel, Outlook, etc.)Proven time management skills and must be reliable to adhere to time sensitive deadlinesAbility to work as part of a team and independently with minimal supervisionAn ongoing awareness and responsiveness to client satisfactionA demonstrated pride in accuracy and efficiencyMotivated by team success while also being individually accountableAccepting direction while also displaying a high level of initiativeAbility to grasp new technical concepts quickly and problem solve when necessaryA positive, winning approach, incorporating integrity, confidentiality and discretionPlease apply by: Friday, November 13 at 11:59 pm.Job Posting Compensation Range/Rate:$53,000 - 60,000 annual baseBonus, vacation, competitive benefits, and many exciting perks are also included.We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop.At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.