Account Manager, Premium Service (1-year contract)

Maple Leaf Sports & Entertainment; Toronto; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Vacation

Job summary

Maple Leaf Sports & Entertainment is seeking a Premium Suites Sales & Service professional to manage a dedicated book of business, driving retention and creating engaging experiences for premium clients.

You will develop tailored engagement strategies, balance financials, and collaborate across MLSE teams to hit renewal targets and KPIs in a dynamic, venue-based environment.

Qualifications

• Post-secondary degree or 3+ years’ experience in developing sales and service relationships with a premium, white glove approach.
• Experience building and maintaining premium client relationships in a fast-paced environment.
• Ability to design creative engagement and retention strategies for a dedicated book of business.

Responsibilities

• Achieve or exceed account renewal targets during annual retention campaigns.
• Develop in-person touchpoint strategies, tailored to your dedicated book of business and their club space experience.
• Build internal relationships with MLSE stakeholders.
• Achieve quarterly and annual touchpoint KPIs.
• Provide best in class service through inbound and outbound engagement campaigns (email, phone, meetings).
• Maintain up-to-date financial administration and balancing for your book of business.

Skills

Sales relationship building

Premium client service

Leadership

Communication skills

Time management

Microsoft Office

Education

Post-secondary degree

Tools

Ticketmaster

ARCHTICS

Salesforce

Job description

Powered by Passion. United by Purpose. Build for Impact.At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities - and we’re just getting started.This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **Job DescriptionAs a member of our Premium Suites Team, you will be responsible for establishing relationships with a dedicated book of business and providing outstanding service while designing creative engagement and retention strategies. Through value-creation, emotional connections, and engagement, you will ensure high retention results are achieved. You will support the success of our annual department objectives and will bring an innovative, solution-oriented approach to a fast-paced and exciting environment.RESPONSIBILITIESAchieve or exceed account renewal targets during annual retention campaignsDevelop in-person touchpoint strategies, tailored to your dedicated book of business and their club space experienceBuild internal relationships with MLSE stakeholdersAchieve quarterly and annual touchpoint KPIsProvide best in class service through inbound and outbound engagement campaigns, completed through email, phone calls, and client meetingsSupport all other Premium Suites service initiatives and programs as the need arises including, but not limited to, Suiteholder gifting campaigns, game day duties, and various events both in and out of venueMaintain up-to-date financial administration and balancing for your book of businessParticipate in strategic and innovative ideation to challenge the status quoWork in conjunction with the entire Ticketing team to reach department goals and objectivesParticipate in special projects periodically, to assist in achieving business goalsREQUIREMENTSPost-secondary degree or 3+ years’ experience in developing sales and service relationships with a premium, white glove approachTicketmaster and/or ARCHTICS knowledge is an asset but not essentialSalesforce knowledge would be an asset“All for One” positive approach, with strong leadership skills and proven sales and retention resultsOngoing awareness and responsiveness to client happiness with a demonstrated ability to build and develop professional relationshipsCan develop creative programming and strategic initiatives to successfully engage premium clientsSkillful at listening, understanding, and communicating effectivelyAlert and receptive to shifting demands within a fast-paced, changing environmentPerforms well within a dynamic environment, while leading multiple priorities simultaneouslySelf-starter with a mature, professional attitude and presenceComfortable and capable of delivering within a deadline-driven environment, utilizing time management and organizational skillsConfident user of Microsoft 360 - Word, Excel, Outlook, PowerPointA positive, team first approach, incorporating integrity, confidentiality and discretionAvailable to work evenings, weekends and holidays as requiredPlease note this a 1-year contract with medical benefits and vacation.Please apply by Thursday, November 5 at 11:59 pm.Job Posting Compensation Range/Rate:$65,000 - 70,000 annual base plus vacation and medical benefitsWe’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop.At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.