COORDINATOR STAFF SERVICES (LABOUR RELATIONS) 1

City of Toronto; Toronto; On-site; CAD 87,000 - 117,000; Full time

Job summary

An established industry player is seeking a Coordinator for Staff Services specializing in Labour Relations. This role involves conducting workplace investigations, managing performance and attendance issues, and ensuring compliance with policies. You will engage with various stakeholders, providing essential support and consultation to foster harmonious labour relations. This position offers a unique opportunity to contribute to a diverse and inclusive workplace, making a significant impact on employee well-being and organizational culture. If you're passionate about human resources and thrive in a collaborative environment, this role is perfect for you.

Qualifications

• Experience in conducting workplace investigations and resolving issues.
• Proficiency in preparing reports and presentations.
• Ability to handle attendance management and accommodations.

Responsibilities

• Conducts investigations and addresses workplace complaints.
• Provides consultation on performance management and attendance.
• Administers processes for return to work accommodations.

Skills

Workplace Investigations

Performance Management

Attendance Management

Human Rights Issues

Customer Service Skills

Analytical Skills

Interpersonal Skills

Problem Solving

Communication Skills

Education

Post-secondary education in relevant discipline

Tools

Microsoft Office Suite

Job description

COORDINATOR STAFF SERVICES (LABOUR RELATIONS) 1

Join to apply for the COORDINATOR STAFF SERVICES (LABOUR RELATIONS) 1 role at City of Toronto

COORDINATOR STAFF SERVICES (LABOUR RELATIONS) 1

Join to apply for the COORDINATOR STAFF SERVICES (LABOUR RELATIONS) 1 role at City of Toronto

• Job Type & Duration: Full-time, one (1) Permanent and one (1) Temporary (12 months) Vacancy
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Qualified List will be established to fill permanent or temporary positions.
• Number of Positions Open: 2
• Posting Period: 25-Apr-2025 to 09-May-2025
  
  

• Job ID: 56073
• Job Category: Human Resources
• Division & Section: Fire Services, Fire Services Administrative Services
• Work Location: 4330 Dufferin St, Toronto
• Job Type & Duration: Full-time, one (1) Permanent and one (1) Temporary (12 months) Vacancy
• Salary: $87,800 - $116,745
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Qualified List will be established to fill permanent or temporary positions.
• Number of Positions Open: 2
• Posting Period: 25-Apr-2025 to 09-May-2025
  
  

Job Description

Reporting to the Division Chief of Staff Services, provides assistance with regard to investigations, grievances, complaints, human rights issues, dispute resolution matters, performance management, labour relations issues, return to work and attendance management.

Major Responsibilities

The primary functions associated with this position include but are not limited to the following:

• Conducts workplace investigations.
• Researches and addresses complaints, human rights issues and other work related matters.
• Assists with research and resolution of grievances, issues and labour relations matters.
• Ensures Collective Agreement requirements and Toronto Fire Service policies and guidelines are followed to provide an equitable safe return to work and promote harmonious labour relations.
• Engages with various stakeholders, including TFS employees, L3888 Executive members, TFS management, Employee Health, Employee Relations, Human Resources and the Chief Medical Officer, where necessary to investigate and determine courses of action.
• Provides assistance and consultation to management in addressing performance management issues.
• Attends monthly meetings to administer Return to Work case management with the Division Chief of Staff Services, Human Resources, the Operations Commander, Medical Officer and Health and Safety Consultant as requested.
• Provides consultation on issue resolutions/problems to all levels of management, employees, union representatives and the Workplace Safety and Insurance Board.
• Arranges for Return to Work accommodations including follow up and documentation of work limitations, when requested.
• Provides assistance and consultation to management with respect to attendance management.
• Administers the attendance management program, analysis and follow up in collaboration with all Fire Prevention Divisions, when requested.
• Ensures the maintenance and confidentiality of medical information received.
• Produces and disseminates statistical reports to TFS management, as required.
• Administers processes for receiving return to work (RTW) medical information, including assessing the medical information, determining action to be taken based on medical information and implementing action in order to facilitate a safe and early return to work from sick leave, LTD or WSIB, when requested.
• Maintains current information for case management files, schedules station personnel for monthly meetings, notifies the Medical Office, Human Resources and those responsible for effective program performance.
  
  

Key Qualifications

• Post-secondary education in a discipline relevant to the position, or the equivalent combination of education and/or experience.
• Considerable experience conducting workplace investigations and bringing them to successful conclusion.
• Considerable experience in preparing comprehensive reports and professional presentation material.
• Considerable experience researching and addressing complaints, human rights issues and other work related matters.
• Considerable experience researching and resolving issues related to performance management, attendance management and other labour relations matters.
• Experience related to attendance management and/or permanent/temporary accommodations and/or return to work.
• Highly developed customer service skills and ability to deal with people in difficult situations.
• Good interpersonal skills with ability to deal positively and effectively with all levels of staff and the public in a professional, respectful and civil manner.
• Ability to work with minimal supervision as part of a larger team; as well as the ability to make sound, independent judgment calls and know when to seek counsel and advice.
• Strong analytical and problem solving skills.
• Excellent organization skills with ability to handle multiple priorities and meet deadline within a fact paced environment.
• Strong written and verbal communication skills.
• Proficiency in the use of Microsoft Office Suite (Word, Excel and PowerPoint).
• Ability to work positively within a diverse environment.
  
  

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  Government Administration

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