Coordinator – Reservations, Catering and Events

Louf; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A local dining establishment in Toronto is seeking a Reservations, Catering and Events Coordinator. This role demands a minimum of 2 years of restaurant or catering experience, where the successful candidate will manage all inquiries and reservations, oversee event logistics, and ensure client satisfaction through exceptional service. Strong sales, negotiation, and organizational skills are essential. The position fosters an inclusive and supportive work environment.

Qualifications

• Proven ability to generate leads, close deals, and hit monthly sales targets.
• Excellent interpersonal and communication skills.
• Experience in planning and executing events, including logistics and catering.
• Understanding of food and beverage menus, pricing, and event logistics.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Ability to identify and resolve issues.
• Proficiency in using event management software.

Responsibilities

• Follow up on reservations and enquiries, confirming bookings.
• Identify and pursue new catering and events sales leads.
• Work with clients to understand their event needs and coordinate logistics.
• Provide exceptional customer service throughout the event planning process.
• Ensure seamless event execution by collaborating with various teams.

Skills

Sales and Negotiation

Customer Service

Event Planning and Coordination

Organization and Time Management

Problem-Solving

Computer Literacy

Job description

Coordinator – Reservations, Catering and Events

Louf is growing! We would love for you to join our team as a Reservations, Catering and Events Coordinator. The right candidate will have indepth knowledge of the hospitality industry and at least 2 years of restaurant/catering/events experience is a must. This role will the main point person for all reservations, catering and events enquiries at louf.

Key Responsibilities

Reservations:
• Following up on reservations and enquiries, confirming bookings
• Liaising with Management and BOH on guests’ special requests

Sales and Business Development:
• Identifying and pursuing new catering and events sales leads
• Creating sales presentations and proposals
• Developing and implementing sales strategies
• Preparing sales reports and forecasts
• Building and maintaining relationships with existing and potential clients
• Responding to inquiries, providing quotes, and negotiating contracts
• Conducting off/on-site meetings and tastings with prospective clients

Event Planning and Coordination:
• Working with clients to understand their event needs
• Working with clients and our Head Chef to coordinate menu selection and logistics based on client’s budget
• Collaborating with BOH/FOH to ensure seamless event execution
• Coordinating all aspects of the event, from setup to breakdown
• Overseeing event budgets and managing expenses
• Communicating event details clearly and concisely to all relevant parties

Client Relationship Management:
• Providing exceptional customer service throughout the event planning process and during the event itself
• Building rapport with clients and ensuring their satisfaction
• Handling client feedback and resolving any issues that may arise
• Maintaining ongoing communication with clients to foster repeat business

Collaboration and Communication:
• Working effectively with various internal teams, including culinary, beverage, service, and operations
• Leading outreach meetings and contributing to team discussions

Skills and Qualifications:
• Sales and Negotiation: Proven ability to generate leads, close deals, and hit monthly sales targets
• Customer Service: Excellent interpersonal and communication skills, with a focus on building strong client relationships
• Event Planning and Coordination: Experience in planning and executing events, including logistics, catering, and staffing
• Product Knowledge: Understanding of louf’s food and beverage menus, pricing, and event logistics
• Organization and Time Management: Ability to manage multiple projects simultaneously and meet deadlines
• Problem-Solving: Ability to identify and resolve issues
• Computer Literacy: Proficiency in using event management software and other tools

Louf is an equal opportunity employer. We are committed and actively working towards fostering a positive, supportive, and creative environment that promotes equity, inclusiveness and diversity. We welcome job applications from candidates of all backgrounds including, but not limited to, Indigenous, Black, and racialized persons; refugee, newcomer and immigrant persons; two-spirit, LGBT2Q+ and gender non-binary persons, and persons with disabilities. Please advise us of any accommodations you may need to ensure you can access and complete the submissions process.

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Combining local, indigenous, and Palestinian ingredients with centuries-old techniques, louf is first and foremost about bringing people together to share exceptional food.

Combining local, indigenous, and Palestinian ingredients with centuries-old techniques, louf is first and foremost about bringing people together to share exceptional food.

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