Coordinator, Products, Integrations & Service Management

OntarioMD Inc.; Toronto; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Discretionary bonus program

Pension plan matching

Health, dental and vision plans

Job summary

OntarioMD Inc. is seeking a Coordinator, Products, Integrations & Service Management to support onboarding and adoption of provincial EMR products and services. You will coordinate meetings, maintain project documentation and collaborate with EMR vendors and delivery partners to drive operational efficiencies.

The role emphasizes change management, reporting, and process improvement within a hybrid work model. A strong background in health IT and stakeholder engagement is essential.

Qualifications

• Post-secondary education or equivalent experience in business, health administration or IT.
• Minimum three years in an IT project environment within provincial healthcare providing administrative and coordination support.
• Ability to communicate complex processes in simple business terms and prepare materials with attention to detail.
• Experience with CRM and reporting tools is an asset.

Responsibilities

• Coordinate onboarding and adoption activities with internal and external stakeholders.
• Manage meetings, minutes, action items, and project documentation (RAID, schedules).
• Contribute to deployment planning, communications, and clinician adoption planning.
• Support change management and operational reporting for provincial EMR products and services.
• Update documentation, collateral, training materials, and website content as needed.
• Escalate problems and ensure alignment with processes and roles.

Skills

Stakeholder management

Communication

Onboarding adoption

Data analysis in Excel

Project coordination

Education

Post-secondary education in Business Administration/Health Administration/IT

Tools

Microsoft Dynamics 365

Power BI

SharePoint

Visio

Teams

Word

Outlook

Excel

PowerPoint

Job description

Coordinator, Products, Integrations & Service Management

Permanent Full-Time, Hybrid

The Product Coordinator is responsible for supporting initiatives and operational duties relating to Integrated EHR Products and EMR Contextual Launch Services used by community-based clinicians. This position requires close collaboration with both internal and external stakeholders, including EMR vendors, system delivery partners, and other stakeholders involved in the EHR ecosystem.

Reporting to the Director, Product Delivery:

Under the direction of the Director, Product Delivery, and working with one or more additional managers in a matrix reporting environment, key responsibilities include:

1. Works collaboratively with internal and external stakeholders to identify and progress users through onboarding and adoption activities.

• Is responsible for coordinating meetings, drafting meeting minutes, managing and monitoring action items, and actively engaging in meetings.
• Operational onboarding and adoption activities including:
  • Managing and monitoring supporting documentation such as action items, RAID, project schedules
  • Contributes to the development of key activities and artefacts that support clinician adoption such as product deployment planning, service-related communications and collateral, and clinician adoption planning.
• Participates in activities required to support successfully transitioning a product/service from a pilot phase to fully operational.
• Engages and contributes to project-related discussions with internal and external teams to support operational efficiencies.

2. Provides operational support to change management and adoption of provincial EMR integrated EHR products and services:

• Is responsible for actively monitoring, and reporting on, onboarding and adoption activities and the use of provincial EMR integrated EHR products and services.
• In collaboration with internal teams, participates in the identification of requirements such as data, reporting fields, functionality enhancements to support operational reporting requirements.
• Supports the Integrations team in meeting objectives and timelines associated with onboarding and adoption milestones and activities.
• Updates documentation, collateral, training materials and website content as required by the project or ongoing operational maintenance.
• Ensures problems are identified, defined and manages escalations as necessary.

3. Contributes to and enforces compliance with OMD processes related to adoption of provincial EMR integrated EHR products and services.

• Collaborates in internal and external stakeholder and delivery partners to refine and optimize processes, documentation, and roles and responsibilities associated with EHR integrations.
• Supports alignment to and continuous improvement of OMD’s common operating model, including a leveraged use of CRM (Microsoft Dynamics 365) and other assets.
• Contributes to the improvement of OMD practices as part of an ongoing iterative process.

Requirements that are important to us:

• Post-secondary education in Business Administration, Health Administration and/or Information Technology, or equivalent experience.
• Minimum three (3) years experience in an IT project environment within the provincial healthcare environment, providing administrative and project coordination support.
• Experience building and maintaining productive working relationships with stakeholders (e.g., internal and/or external partners.)
• Ability to articulate complex processes into simple business terms is required.
• Ability to prepare communications and oral presentation materials with attention to detail is required.
• Demonstrated in-depth experience using a variety of office automation tools including Microsoft Office Suite (i.e., Teams, Word, Outlook, Excel, Visio, and Power Point) SharePoint and Microsoft Dynamics 365. Familiarity with Microsoft Project and Power BI are considered assets.
• Demonstrated experience leveraging Microsoft Excel to gather, analyze, prepare large volumes of data is critical, and maintaining ongoing reporting is required.
• Familiarity with EMRs and/or provincial EHR products and services is an asset.

What we offer:

Base salary range of$60,000 - $65,000annually; final compensation offered will be determined based on experience, skill set, education, training, and internal equity.

• Fun, friendly, and dynamic work environment with a passion for digital health.
• Hybrid working model.
• Participation in our discretionary bonus program, in accordance with our policy.
• Matched defined contribution pension plan.
• Comprehensive health, dental and vision plans, with 100% employer-paid premiums.
• Extended mental health coverage.
• Maternity and parental leave top-up programs.
• Short-term and long-term disability programs.
• Employee/family assistance programs.
• Professional development opportunities.
• Two (2) annual paid volunteer days to contribute to causes that matter to you.
• One (1) annual floater day.
• Fantastic opportunity to grow within the team and throughout the organization.
• An organization recognized as one of the Best Places to Work by HRD Canada for two consecutive years.

For further information, visit our website at www.ontariomd.ca. We regret that only those selected for an interview will be contacted. OntarioMD is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA, accommodation will be provided throughout the recruitment process to applicants with disabilities.