COORDINATOR POLICY & PROGRAM

City of Toronto; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

The City of Toronto is seeking a Coordinator for Policy and Programs within its Museum and Heritage Services team. This temporary full-time position involves project management, strategic support, and developing community-centered initiatives aligned with the City's cultural goals. Ideal candidates will have a strong background in project management and community engagement, coupled with a passion for preserving Toronto’s heritage.

Qualifications

• Experience in project management, community engagement, and policy development.
• Strong interpersonal skills and ability to engage diverse communities.
• Ability to work independently and collaboratively, supporting equity and inclusion.

Responsibilities

• Provide project management and strategic support for museum programs.
• Conduct research and develop policies for the division.
• Manage budgets and ensure effective use of resources.

Skills

Project management

Community engagement

Policy research

Critical thinking

Communication

Education

Post secondary education in Museum Studies, Arts, Heritage and Culture

Job description

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• Division & Section: Economic Development & Culture, EDC Museum & Heritage Services
• Work Location:City Hall - 100 Queen Street W.
• Job Type & Duration:Full-Time, Temporary (6 Months)
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 17-July-2025 to 07-Aug-2025

Job Description:

Museum and Heritage Services at the City of Toronto is a unit within the Economic Development and Culture (EDC) Division that is responsible for preserving, interpreting, and sharing Toronto’s diverse history. The unit manages ten historic sites and museums across the city, curates exhibitions and public programs, and oversees the City’s artifact and fine art collections. Museum and Heritage Services plays a vital role in promoting understanding of Toronto’s past, present and shared futures with residents and visitors alike through engaging heritage and cultural experiences.

Museum and Heritage Services is hiring a Coordinator, Policy and Programs to provide project management and strategic support on a range of priorities, projects, initiatives, and issues, and to support the goals and objectives of Museum and Heritage Services. Reporting to the Manager, Museums (Strategic Initiatives and Policy), the Coordinator is someone enthusiastic to plan and implement the unit’s policy, programming, and community-centred initiatives, in support of the City's Culture Connects: An Action Plan for Culture in Toronto (2025-2035) and other corporate priorities.

Major Responsibilities:

• Implements detailed plans and initiatives and recommends policies/procedures regarding program specific requirements.
• Conducts research into assigned areas ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Identifies priorities and develops appropriate responses and recommendations within the division on confidential issues such as service planning, strategic planning, etc. that could impact staffing levels, resource allocation, or organizational structures.
• Coordinates and manages the implementation of identified projects and programs and provides ongoing tracking and follow-up on actions identified in divisional and corporate plans.
• Deals with confidential and sensitive information affecting the division related to corporate and divisional programs, polices and strategies.
• Liaises with senior management and divisional staff in the coordination and implementation of the division's various plans, policies and strategic programs.
• Designs divisional action plans for operations and practices, and develops strategies/policies/programs to achieve approved time frames and technical requirements.
• Identifies and recommends project options with short/medium/long term implementation periods.
• Liaises between the division and other divisions across the City, with respect to divisional and operational programs and issues in order to establish, maintain and develop linkages to other divisions, agencies and boards to ensure effective partnerships within the corporation.
• Communicates regularly with all operating areas of the division, to facilitate and inform senior management on matters which require attention, both orally and in writing.
• Leads and coordinates special projects/programs as assigned, including reporting on assigned projects/programs.
• Researches and reports on a range of new projects and initiatives as they arise.
• Represents the Division; fosters, and works collaboratively to maintain close and effective, working relationships with other staff in the division, vendors and non-profit organizations, staff from other City divisions and other levels of government, consultants, and members of the public or other groups as appropriate.
• Develops, implements, monitors and evaluates divisional programs.
• Organizes seminars, events and communication material as required.
• Develops and/or facilitates presentation material.

Key Qualifications:

• Post secondary education in a discipline pertinent to the job function (Museum Studies, Arts, Heritage and Culture, Economics, Sociology, Political Science,) or an approved combination of education and experience.
• Considerable experience with diverse communities in partnership with a variety of stakeholders including youth, seniors, LGBTQ2S, newcomers, BIPOC, people with varying abilities, community groups, volunteers and artists.
• Considerable experience in formulating, developing, implementing and evaluating the outcomes and impact of initiatives related to inclusive culture sector development, particularly within a municipal context.
• Experience in project management, including developing project work plans, managing deliverables, and monitoring and evaluating project outcomes.
• Experience in planning and coordinating stakeholder engagements to inform program design and planning, including but not limited to engaging with community organizations, program staff and community members.
• Experience in policy research, analysis and development to evaluate implications of potential policy changes, anticipate stakeholder reaction and make recommendations to mitigate potential risks.
• Knowledge of legislation and policies, including federal/provincial/municipal government programs and initiatives that affect economic development and culture.
• High degree of conceptual ability and capacity to use critical thinking and analysis to develop creative solutions to complex problems.
• Excellent verbal and written communication skills, with an ability to communicate with a broad range of internal and external stakeholders, senior management and political representatives.
• Knowledge of various research methodologies and techniques, and how to leverage them to develop data-informed recommendations and solutions.
• Ability to prepare complex reports, presentations and speaking notes.
• Strong knowledge of equity issues, including community and federal/provincial/municipal government programs and initiatives that impact the culture sector .
• Ability to work independently and in teams, with strong interpersonal skills and maintaining and enhancing relationships with professionals of diverse backgrounds and cultures.
• Knowledge of the Occupational Health and Safety Act as it relates to the duties of the position.
• Ability to support the Toronto Public Service values to ensure a culture that champions Reconciliation, equity, and respectful workplaces.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .