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Coordinator of Resident Support Services
Rutgers University
New Brunswick
On-site
CAD 65,000 - 98,000
Full time
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Job summary
Rutgers University seeks a Coordinator of Resident Support Services to support residential students facing psychological challenges. This full-time role involves crisis management, mental health support, and programming within residential communities, ensuring a safe and supportive environment for students.
Qualifications
- At least two (2) years of professional experience in a college or university Residence Life setting.
- Experience with programming or case management.
- Fortitude and passion for mental health work.
Responsibilities
- Provides support to resident students in distress.
- Engages with students, parents, and staff on mental health issues.
- Ensures timely follow-up on case management tasks.
Skills
Education
Tools
Job description
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Recruitment/Posting Title Coordinator of Resident Support Services
Job Category
Job Category URA-AFT Administrative
Department
Department Rutgers Residence Life
Overview
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Coordinator of Resident Support Services for Rutgers Residence Life. This position reports to the Assistant Director for Student Support, and is responsible for the support and intervention of psychological concerns of residential students.
Among the key duties of the position are the following:
- Provides support, assistance, and follow-up to critical incidents related to resident students in distress, their ability to successfully manage living in a university residence hall environment, and the associated impact on the larger residential community.
- Engages directly with resident students, parents/guardians, and key Department/University staff regarding mental health and other critical incident management.
- Ensures timely and effective transition of cases from after-hours on-call staff to the staff responsible for business-hours incident management and follow up.
- Performs accurate, thorough, and timely documentation and information dissemination and must ensure accurate and timely follow-up on a wide range of time-sensitive case management tasks and responsibilities.
- Assists in the completion of new initiatives, special projects, and any work needed to meet the goals for the department and the Division of Student Affairs.
- Handles training campus staff in emerging trends on how to support the needs of students with mental health issues.
- Works with the departmental assessment unit to ensure a high level of quality service to students of concern by developing and utilizing data assessment tools, surveys, etc.
- Work with the Residential Care Coordinator for Programming and Outreach to create and implement programming and outreach efforts from Student Support to the residential communities in order to raise awareness of, educate around, and reduce stigma associated with mental health and wellness trends within the residential communities.
- Facilitates programming within residential communities on a regular basis, tailoring programmatic and outreach efforts to needs of residential students and staff.
- Serves as a resource to specific student populations, as a consultant and advocates for their concerns, and responds to students and parents with concerns in a compassionate and timely manner.
Position Status Full Time
Daily Work Shift
Work Arrangement
FLSA
FLSA Exempt
Grade
Grade 05
Annual Minimum Salary
Annual Minimum Salary 65741.00
Annual Mid Range Salary 81857.00
Annual Maximum Salary
Annual Maximum Salary 97972.00
Offer Information
The final salary offer will be determined by several factors, including the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
- Bachelor’s degree and at least two (2) years of professional experience in a college or university Residence Life setting, or an equivalent combination of education and/or experience.
Required Knowledge, Skills, and Abilities
- Experience in crisis response and student conduct work.
- Experience with programming or case management (can include student conduct case management).
- Fortitude and passion for mental health work.
- Superior writing, communication, and record keeping skills.
- Excellent administrative and note taking skills.
- Master’s degree in student affairs, higher education, social work, psychology, or another related field.
- Experience with mental health support, social work, or psychological support.
- Public speaking skills.
- Maxient.
- Odyssey Housing System.
- DeansView.
- Word, Excel, PowerPoint, Box, Outlook.
Special Conditions
Posting Number
Posting Number 25ST1102
Posting Open Date
Posting Open Date 05/23/2025
Special Instructions to Applicants
Regional Campus
Home Location Campus
City
City Piscataway
State
State NJ
Position Information Recruitment/Posting Title Coordinator of Resident Support Services Job Category URA-AFT Administrative Department Rutgers Residence Life Overview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities. Posting Summary Rutgers, The State University of New Jersey, is seeking a Coordinator of Resident Support Services for Rutgers Residence Life. This position reports to the Assistant Director for Student Support, and is responsible for the support and intervention of psychological concerns of residential students.
Among the key duties of the position are the following:
- Provides support, assistance, and follow-up to critical incidents related to resident students in distress, their ability to successfully manage living in a university residence hall environment, and the associated impact on the larger residential community.
- Engages directly with resident students, parents/guardians, and key Department/University staff regarding mental health and other critical incident management.
- Ensures timely and effective transition of cases from after-hours on-call staff to the staff responsible for business-hours incident management and follow up.
- Performs accurate, thorough, and timely documentation and information dissemination and must ensure accurate and timely follow-up on a wide range of time-sensitive case management tasks and responsibilities.
- Assists in the completion of new initiatives, special projects, and any work needed to meet the goals for the department and the Division of Student Affairs.
- Handles training campus staff in emerging trends on how to support the needs of students with mental health issues.
- Works with the departmental assessment unit to ensure a high level of quality service to students of concern by developing and utilizing data assessment tools, surveys, etc.
- Work with the Residential Care Coordinator for Programming and Outreach to create and implement programming and outreach efforts from Student Support to the residential communities in order to raise awareness of, educate around, and reduce stigma associated with mental health and wellness trends within the residential communities.
- Facilitates programming within residential communities on a regular basis, tailoring programmatic and outreach efforts to needs of residential students and staff.
- Serves as a resource to specific student populations, as a consultant and advocates for their concerns, and responds to students and parents with concerns in a compassionate and timely manner.
- Bachelor’s degree and at least two (2) years of professional experience in a college or university Residence Life setting, or an equivalent combination of education and/or experience.
- Experience in crisis response and student conduct work.
- Experience with programming or case management (can include student conduct case management).
- Fortitude and passion for mental health work.
- Superior writing, communication, and record keeping skills.
- Excellent administrative and note taking skills.
- Master’s degree in student affairs, higher education, social work, psychology, or another related field.
- Experience with mental health support, social work, or psychological support.
- Public speaking skills.
- Maxient.
- Odyssey Housing System.
- DeansView.
- Word, Excel, PowerPoint, Box, Outlook.
Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.
Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statementRequired fields are indicated with an asterisk (*).
- * Do you have a Bachelor’s degree and at least two (2) years of professional experience in a college or university Residence Life setting, or an equivalent combination of education and/or experience?
- Yes
- No
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement .
In compliance with the Americans with Disabilities Act (ADA) and the New Jersey Law Against Discrimination (NJLAD), if you have a disability and would like to request an accommodation with regard to your access to and/or your participation in the application and selection processes (for example, the online application process or interviews), please call 848-932-4444 or e-mail us .
Rutgers University is an equal access/equal opportunity institution. If you have trouble accessing this page because of a disability, please contact us at 732.745.7378 or via email at OneSource@Rutgers.edu .
For technical assistance with the applicant tracking system (login, filling out your application, resetting your password, etc.) please contact the ROCS Help Desk at 848-932-4444 or ROCS@hr.rutgers.edu .
To learn more about Rutgers University’s commitment to diversity and inclusion on its campuses, click here .
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