Coordinator of administrative sales operations, Direct Sales - Quebec

InnovMetric Software; Quebec; On-site; CAD 45,000 - 60,000; Full time

Job summary

An innovative software development company is seeking a Customer Service Representative to join its team in Quebec. The role involves preparing quotes, responding to customer requests, and maintaining CRM data. Candidates should have over three years of experience in customer service, strong analytical and communication skills, and proficiency in Microsoft Office. Excellent working conditions are offered, including a flexible schedule and opportunities for teleworking.

Benefits

Flexible work schedule

Possibility of teleworking

Group insurance and telemedicine service

Free tea, coffee, and parking

Sports and social activities

Qualifications

• A minimum of three years experience in customer service.
• Advanced proficiency in spoken and written English.
• Strong prioritization and organizational skills.

Responsibilities

• Prepare quotes and support account managers.
• Respond to internal and external requests via email and phone.
• Update and maintain data in the CRM system.

Skills

Customer service experience

Proficiency with Microsoft Office

Analytical skills

Effective communication

Team collaboration

Tools

CRM tools

Salesforce

Job description

Overview

Do you thrive on challenges that combine precision, analysis, and cross-functional collaboration? Are you looking for a stimulating role within an innovative and dynamic company? If so, this opportunity is for you!

By joining our team, you will play a key role in ensuring the smooth operation of our commercial activities, while collaborating with colleagues and partners around the world.

Responsibilities

Specifically, you will be expected to:

• Prepare quotes and provide support to account managers
• Participate in the renewal process of technical support contracts
• Respond to internal and external customer requests by email and phone
• Analyze customer requests to ensure compliance and efficient processing
• Process evaluation requests and issue software licenses
• Coordinate the assignment of application specialists to sales activities
• Update and maintain data in the CRM system
• Support our global network in deploying our enterprise solution

Qualifications

• Have at least three years of experience in customer service
• Be highly proficient with the Microsoft Office suite and familiar with CRM tools (knowledge of Salesforce is an asset)
• Possess an advanced level of English*, both spoken and written
• Be autonomous, resourceful, and an effective communicator
• Collaborate actively in a team, both in person and remotely
• Demonstrate strong analytical skills and openness to change
• Manage priorities effectively and stay well organized
• Be meticulous and quality-focus
• Respond professionally to internal and external requests
• Show interest in structured and organized administrative work

InnovMetric offers excellent working conditions:

• Flexible work schedule, allowing for a good balance between personal and professional life
• Possibility of teleworking
• Competitive salary
• Group insurance and telemedicine service
• Free tea, coffee, and parking
• Sports and social activities as well as IMBand music group (check it out onYoutube!)

We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.

Who are we ?

InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 23 000 customers in 100 countries, and the world’s largest industrial manufacturers having adopted its PolyWorks solutions as their standard 3D metrology software platform, InnovMetric is focusing on creating next-generation digital data and process management technologies.

Headquartered in Quebec City, Canada, InnovMetric is a multinational organization with 650 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.