Coordinator, Notetaking Program

University of Victoria; Victoria; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading university is seeking a Coordinator for its Notetaking Program. This role involves administering services for students with disabilities, ensuring effective communication and collaboration with various stakeholders to enhance accessibility. The ideal candidate will hold a relevant Bachelor’s Degree and possess strong client service and problem-solving skills, dedicated to fostering an inclusive learning environment.

Benefits

Professional development opportunities

Inclusive work environment

Qualifications

• Experience in post-secondary settings preferred.
• Understanding of disabilities and chronic health conditions.
• Commitment to diversity and inclusive environments.

Responsibilities

• Administer the Notetaking Program and support program initiatives.
• Facilitate communication and access for students and stakeholders.
• Respond proactively to challenges and maintain service goals.

Skills

Client service

Problem solving

Collaboration

Organizational skills

Project management

Judgment

Innovative problem solving

Assessment knowledge

Sensitive information handling

Education

Bachelor’s Degree in Disability Studies, Psychology, Public Administration, or Social Work

Tools

MS Office

Job description

Mandate

The CAL Full-Serve Notetaking Program hires and manages student notetakers to help mitigate barriers that students with academic accommodations face in the educational setting. Reporting to the CAL Office Manager, this role is responsible for the ongoing delivery of the Notetaking Program to students who are assigned a notetaking academic accommodation. This role collaborates with students, notetakers, staff, and instructors to facilitate access.

Objectives

The Coordinator of the Notetaking Program is responsible for administering systems that serve both the immediate everyday demands and long-term goals of the CAL Notetaking Program. In addition, the Coordinator will work to support initiatives that facilitate and promote accessible services across the University community through effective communication with campus stakeholders.

The incumbent will have excellent client service and problem-solving skills and will respond proactively to challenges and systems change while always maintaining discretion and professionalism. In providing effective and efficient service, the Coordinator will be dedicated to improving the overall experience for students, notetakers, and other stakeholders who interact with the Notetaking Program.

Occasionally this position may experience people who are adversarial and challenging to communicate with. There may be times where working hours extend to evenings/weekends to meet service plan goals at periods of peak demand, or to participate in employee training and external events.

This position requires a level of education, training, and experience equivalent to a Bachelor’s Degree in an area related to this position, such as Disability Studies, Psychology, Public Administration, or Social Work, plus one (1) year of relevant experience, preferably in a post-secondary setting.

Knowledge, Skills, And Abilities Include

• Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment.
• A demonstrated understanding of the implications of a disability or chronic health diagnosis as it relates to a student’s success at university and the range of services/resources available both within the University and in the community.
• Ability to collaborate successfully with individuals from diverse backgrounds and at all levels of the university.
• Demonstrated administrative and organizational skills.
• Ability to apply project management best practices to achieve project goals on time.
• Demonstrated ability to exercise judgment when disseminating sensitive information
• Excellent innovative, flexible, and creative problem-solving.
• Ability to work proactively both independently and as part of a team in a student-centered environment.
• Knowledge of assessment and evaluation of programming.
• Ability to use and learn new software applications including MS Office and various databases.
• Ability to interpret and apply University, government, agency and departmental policies, procedures and guidelines.
• Ability to maintain student files in accordance with FOIPPA and University policy.
• Ability to identify and analyze issues, develop solutions, and implement effective strategies to achieve desired outcomes.
• Experience facilitating educational guidance and/or challenging conversations.
• Demonstrated commitment to ongoing professional development.
• Experience supporting individuals with disabilities in an educational environment is considered an asset.