Coordinator, Membership Programs (National Associate & Newcomer)

Canada's 2SLGBTQI+ Chamber of Commerce (CGLCC); Toronto; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to empowering 2SLGBTQI+ businesses across Canada. As a Membership Programs Coordinator, you'll play a vital role in enhancing member engagement and developing impactful programs that foster community and collaboration. This dynamic position offers the opportunity to work in a hybrid environment, connecting with diverse stakeholders while supporting the growth of an inclusive business network. With a focus on relationship-building and program development, you'll contribute to meaningful initiatives that uplift the 2SLGBTQI+ community. If you're passionate about advocacy and creating positive change, this role is perfect for you.

Benefits

Group Benefit Plan Coverage

Annual Vacation

Generous Public Holiday Schedule

Paid Time Off Between Christmas and New Year

Qualifications

• Experience in providing program support and project coordination.
• Exceptional communication and relationship-building skills.
• Proficient in using program management software.

Responsibilities

• Support the development and delivery of bilingual membership programs.
• Build and maintain relationships with program participants and sponsors.
• Assist in monitoring and evaluating program effectiveness.

Skills

Organizational Skills

Customer Service

Communication Skills

Relationship Building

Problem Solving

Bilingual (English and French)

Education

Experience in Program Support

Project Coordination

Experience in Not-for-Profit Environment

Tools

Microsoft Office Suite

Dynamics CRM

Sharepoint

Job description

Join Canada’s 2SLGBTQI+ Chamber of Commerce (CGLCC) in championing the economic empowerment of 2SLGBTQI+ businesses across Canada.

Established in 2003, Canada’s 2SLGBTQI+ Chamber of Commerce is a trusted partner linking 2SLGBTQI+ businesses in Canada to the wider business community. The CGLCC fosters economic growth by supporting and nurturing 2SLGBTQI+ businesses, entrepreneurs, students and allies, and by helping Canada’s corporate world connect with the 2SLGBTQI+ business community. A leader in supplier diversity, the CGLCC is also the certifying body in Canada for 2SLGBTQI+ businesses.

Membership Programs Coordinator

Responsibilities

The Membership Programs Coordinatoris responsible for supporting CGLCC’s membership programs, including but not limited to the Newcomer Program and the National Associate Member Program. The role requires consistent and regular member and partner outreach, program development and delivery support, and communications. The role’s purpose is to:

• Support the development and delivery of strong, national, bilingual membership programs for Canada’s 2SLGBTQI+ entrepreneurs;
• Support the delivery and growth of CGLCC’s membership programs, and
• Create greater awareness of, and engagement in, the programs by interested parties.
  
  

Core Accountabilities

Member Development & Engagement

Duties

The Coordinator supports a range of activities to develop national, bilingual membership programs, acquire and build a strong national network of participants, and grow the CGLCC brand presence. Specific duties include, but not limited to:

• Support in developing and implementing programming to support the engagement of participants that are enrolled in the programs
• Support in the promotion of the programs to create more awareness and drive participation
• Create program materials with careful attention to detail
• Assist in the monitoring and evaluation of the programs to ensure effectiveness and recommend adjustments as needed;
• Offer ongoing support and resources for participants to enhance their experience;
• Support in the development and facilitation of workshops or webinars on relevant topics;
• Attend events and conferences to engage members and partners
• Utilize CGLCC CRM tools to track and report all engagement activities
• Conduct program check-ins to ensure participants feel supported
• Coordinate participant appreciation and evaluation activities, including sharing pre- and post-surveys as needed
  
  

Managing Relationships

The Coordinator builds and manages working relationships with CGLCC’s internal and external partners, ensuring engagement and participation in CGLCC programs. As the first point of contact for program participants, the coordinator will support ongoing implementation of the membership programs, including coordinating workshops, drafting speaker agreements and facilitating networking sessions.

• Establish strong relationships and communications with program participants to ensure success of the program
• Build and maintain open and effective communication with program sponsors and community organizations
• Build and maintain effective working relationships with internal partners in the execution of activities and initiatives
  
  

Problem Solving & Ownership

The Coordinator analyses and solves problems and addresses day-to-day issues to ensure smooth and efficient operations, help establish a supportive and empowering work environment, and contribute to the accomplishment of CGLCC program objectives.

• Assist in identifying opportunities for the improvement of the program, activities and processes to attain high engagement and retention
• Support problem-solving of complex scenarios, consulting with other CGLCC team members, if needed
• Resolve issues following CGLCC’s standards, practices and procedures
• Coordinate internal, external and sometimes geographically dispersed resources; and
• Support the Identification of alternative solutions and select the best solution to the day-to-day issues and problems, ensuring positive impact on the process and/or relationships with internal and external partners
  
  

Experience

DESIRED COMPETENCIES & EXPERIENCE

• Experience in providing program support; project coordination experience is an asset
• Excellent organizational and administrative skills
• Customer service and engagement experience
• Exceptional communication and relationship building skills with an ability to prioritize and to work with a variety of internal and external partners
• Experience with professional development programming is an asset
• Previous experience working in a not-for-profit environment is preferred
• Experience working with the 2SLGBTQI+ community is an asset
• Experience working with the Newcomer community is an asset
• Proficient technology skills using program management software, Microsoft Office Suite and CGLCC administration tools (Microsoft 365, Sharepoint, Dynamics CRM)
• Highly motivated, self-directed individual
  
  

Competencies

• SERVICE FOCUS – strong commitment to meet or exceed the expectations and requirements of internal and external partners
• RELATIONSHIP BUILDING & APPROACHABILITY – possesses the ability to connect with others, make people comfortable and feel accepted and easily build rapport while maintaining professionalism and celebrating diversity
• ORGANIZATION – excellence in effectively managing time by breaking work into manageable tasks, identifying and focusing on priorities and accessing the necessary resources to get the job done; able to assist multiple team members at one time with various tasks; has the adaptability and flexibility to adjust priorities
• ACTING WITH INTEGRITY - demonstrated ability to execute, deliver and follow through on key activities and commitments while staying honest, open and trusting; strong attention to detail to submit work or send communications without error; able to handle sensitive information
• COMMUNICATING EFFECTIVELY – ability to exchange verbal and written information with varied audiences, ensuring mutual understanding of ideas and issues
• CONTRIBUTING to ORGANIZATIONAL EXCELLENCE – finding new and better ways of working by applying learning, feedback and experience; able to work independently AND with the team
• HANDLING SENSITIVE SITUATIONS – Ability to manage and resolve sensitive situations with professionalism and empathy
• FLUENCY in English and French is required
  
  

Terms

This is a full-time, hybrid position at CGLCC’s Toronto, Montreal, or Vancouver office, or remote elsewhere in Canada. This position reports to the Manager, Membership & Partnerships. This is a term contract role concluding March 2026.

Compensation

Salary will be based on skills and experience, within the annual salary range of $50,000-60,000. Additional benefits round out the compensation package, including group benefit plan coverage, annual vacation, and a generous public holiday schedule, including paid time off between Christmas Day and New Year’s Day.

Applications

Please submit a cover letter along with your resume at cglcc.ca/career-opportunities. Applications will be accepted on a rolling basis until the position is filled.

CGLCC strives to establish a representative workforce and is committed to applying principles of equity throughout the recruitment and hiring process. Members from intersecting equity-deserving groups—especially Two-Spirit, Indigenous LGBT, Black, racialized, and trans members of 2SLGBTQI+ communities—are strongly encouraged to apply and self-identify. All qualified applicants will be considered. If you require accommodations for any part of the recruitment and hiring process, please contact Austen Koecher, Director, Human Resources and Communications at [e-mail].