COORDINATOR - MARKETING

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A premier entertainment venue in Ottawa seeks a Special Events Coordinator to manage event execution and provide exemplary customer service during promotions. Candidates should have 1-2 years of experience in a luxury hotel or casino environment, excellent communication skills, and a passionate attitude towards hospitality. A background in the music industry is a plus.

Qualifications

• Previous experience in a luxury Casino/Hotel environment.
• Proven expertise in food & beverage and event execution.
• Background in music industry is a plus.

Responsibilities

• Provide excellent customer service at events.
• Create fact sheets and formats for events.
• Collaborate with internal and external vendors for events.

Skills

Strong communication skills

Problem solving skills

Project management

Hospitality enthusiasm

Fluency in both official languages

Education

1-2 years in Special Events/Catering

Tools

Microsoft Office Suite

Bally’s CMS

Job description

Posted Date 3 days ago (8/8/2025 6:15 PM)

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

• Attends all events and promotions while providing excellent customer service to guests
• Brainstorms and assists in the creation of new events and promotions
• Responsible for creating fact sheets, formats, and rules for events
• Handles all event registration needs, organizes guest packets, program needs, and maintains tournament slips and score sheets
• Collaborates with internal departments as well as outside vendors for all event requests, such as décor, gift giveaways, audio/visual, food & beverage, entertainment etc.
• Responsible for requesting event and promotional signage and collateral from the creative design team
• Helps to maintain the programming for the casino floor kiosk promotions and offers
• Verifies player identification and distributes proper prizes to appropriate individual after obtaining required signatures
• Ensures all guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate management member to resolve
• Responsible for the completion of event and promotional paperwork, ensuring compliance with audit procedures
• Obtain pricing and secure items for events from vendors and partners
• Coordinate load in, production and event time lines with clients, operations and external vendors
• Ensure all marketing materials and advertisements are prepared for the events and are on brand
• Update and maintain details on Function Agreements as well as any internal databases, riders, group logs and event calendars
• Follow through on all deposits and vendor payments as outlined in the contract and close out files with Accounts Payable
• Assists Database Manager with duties as assigned
• Assists with social media programming and communications
• Perform other duties as assigned
• Lives the Brand
  
  

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• One to two (1-2) years previous experience working in a Special Events/Catering capacity for a luxury Casino/Hotel
• Proven expertise with F&B and Event execution
• Background in music industry a plus
  
  

Skills

• Genuine enthusiasm and aptitude for hospitality
• Professional demeanor and attire
• Must possess strong communication and listening skills, excellent speaking, reading and writing (fluency in both official languages preferred)
• Demonstrates strong problem solving skills through ability to diagnose and implement solutions
• Effective project and time management skills
• Ability to work and contribute in a team environment under tight deadlines. Additionally, must be able to work independently with little supervision
• Proficient computer skills with the Microsoft suite of products, Bally’s CMS and some graphics
• Conflict resolution skills
• Must be able to work a flexible schedule to be present at events
  
  

PHYSICAL DEMANDS

• The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment
• Able to work evenings, weekends and holidays as dictated by events
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public
  
  

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.
  
  

Working Conditions

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
  
  

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

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