Coordinator Market Quality Performance - 6 Months Contract - Danone Canada

Danone; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading global food & beverage company is seeking a Coordinator for Market Quality Performance. This role focuses on ensuring food safety and product quality, managing logistics operations, and addressing customer complaints. The ideal candidate will have 1-3 years of experience in food processing and a solid understanding of quality systems.

Benefits

Flexible hybrid work environment

Competitive benefits including bonuses

Ongoing training and leadership development

Community involvement opportunities

Qualifications

• 1-3 years of professional experience in relevant fields such as food processing.
• Understanding of Quality Systems and Plant Operations.

Responsibilities

• Ensure food safety and product quality downstream, including logistics operations.
• Manage consumer and customer complaints and requests daily.
• Assist the logistics team in continuous performance improvement activities.

Skills

Quality Systems

Problem Resolution

Trend Analysis

Job description

Coordinator Market Quality Performance - 6 Months Contract - Danone Canada

• Canada
• Hybrid
• Temporary Full-Time
• 6 months
• Posted: 20 May 2025

About the job

Reporting to the Market Quality Performance Senior Manager, your main responsibility is to ensure food safety and product quality downstream, including logistics operations and investigating customer and consumer complaints. You will ensure adherence to all quality policies, procedures, and systems from factory shipment to consumers.

Key Responsibilities

Quality Logistics

• Manage product holds and releases using the computer system, collaborating with warehouse and logistics teams.
• Assist the logistics team in continuous performance improvement activities, including incident management, problem resolution, and trend analysis.
• Represent quality in daily logistics operations: verifications, gap analysis, support for new procedures, and other activities to meet Danone's standards.

Market Quality

• Manage consumer and customer complaints and requests daily, supporting investigations with factories and the Quality team.
• Handle and complete requests related to factory quality, sales, logistics, and customer solutions, ensuring accurate and prompt communication.
• Maintain consumer and customer complaint data, ensuring accuracy, documenting investigations, conclusions, and action plans, and identifying opportunities for improvement.

About you

The ideal candidate will have the following qualifications and competencies:

• 1-3 years of professional experience in relevant fields such as food processing.
• Understanding of Quality Systems and Plant Operations.

#LI-NORAM

#LI-HYBRID

About Danone

Reasons to join our team include:

• Named one of Canada's Top 100 Employers for four consecutive years; Certified B Corporation.
• Flexible hybrid work environment with onsite features like collaborative spaces, fresh fruits, yogurts, plant-based products, gym, and fitness classes.
• Casual dress code, concierge services, employee sports teams, social events.
• Competitive benefits including bonuses, fully paid health plan, and flexible vacation policy.
• Ongoing training, mentoring, and leadership development programs.
• Community involvement as a founding partner of Breakfast Club of Canada, supporting children's nutrition.

Job details

We are a leading global food & beverage company committed to health through food, operating across four main business areas: Dairy and Plant-Based Products, Waters, Early Life Nutrition, and Medical Nutrition.