Coordinator Health Services

Canadian Pacific Railway; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading North American railroad is seeking a Coordinator for Health Services in Calgary, Alberta. This role focuses on organizing medical assessments and administrative tasks to safeguard sensitive information. Candidates should have a High School Diploma, proficiency in Microsoft Office, and ideally, experience in medical office settings. Responsibilities include providing customer service, maintaining health information confidentiality, and coordinating internal health programs. Opportunities for growth and training are available.

Qualifications

• High School Diploma with a preference for Medical Office Administration certification.
• 1 year experience in medical office administrative / clerical duties.
• Proficiency in Microsoft Office suite (Word, Excel, and Outlook).
• Ability to interact with employees across Canada with a preference for proficiency in French.

Responsibilities

• Deliver responsive customer service for administrative inquiries related to health programs.
• Respond to inquiries via telephone or email and prepare professional correspondence.
• Compile, maintain, and ensure confidentiality of occupational health information.
• Coordinate documentation related to internal health programs, ensuring accuracy.
• Maintain detailed records and data entry for occupational health information.

Skills

Customer service

Data management

Microsoft Office proficiency

Interpersonal communication

Bilingual (English/French)

Education

High School Diploma

Medical Office Administration certification

Job description

Overview

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Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

Be the backbone of the Health Services team! The Coordinator Health Services ensures flawless organization of medical assessments, employee health programs, and administrative tasks while safeguarding sensitive information. From coordinating vital health exams to streamlining data and responding to inquiries, you’ll play a key role in keeping employees fit, informed, and ready to thrive.

This is an 18 month fixed term role.

POSITION ACCOUNTABILITIES:

• Deliver responsive and timely customer service for administrative inquiries and processes related to the Fitness to Work Policy and Procedure, the Periodic Medical Program, Employment Program, Medical Monitoring, and other Health Services initiatives, in collaboration with managers, supervisors, HR, employees, and healthcare providers
• Respond promptly to written and verbal inquiries via telephone or email, and prepare professional correspondence in various formats (e.g., file notes, letters, and reports) for employees, treatment providers and business
• Ensure accurate compilation, maintenance, and confidentiality of electronic and hard copy occupational health information received within Health Services, while reconciling invoices in adherence to internal financial policies and procedures
• Coordinate, prepare, and track documentation related to internal programs, including medical follow-up information, ensuring completeness and accuracy
• Maintain detailed records and data entry in the systems for occupational health information, adhering to established protocols and ensuring compliance with regulatory requirements
• Scan and index medical documents using appropriate metadata in the electronic data management system, achieving the highest level of accuracy and consistency in accordance with established protocols
• Partner with team members to improve communication efficiency, tackle administrative process or service-related issues, and raise partner concerns to the Manager, Health Services Programs if necessary

POSITION REQUIREMENTS:

• High School Diploma with a preference for Medical Office Administration certification
• 1 year experience in medical office administrative / clerical duties
• Proficiency in Microsoft Office suite (Word, Excel and Outlook)
• Ability to interact with employees across Canada with a preference for proficiency in French

PRE-EMPLOYMENT REQUIREMENTS:

• Criminal history check
• Education verification
• Professional references

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).