Coordinator, Ground Transportation

TIFF; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join TIFF as a Coordinator for Ground Transportation, where you'll play a key role in ensuring smooth airport transfers for festival guests during our events. This full-time position involves overseeing logistics and collaborating with various teams to deliver an exceptional experience. Applicants should have a background in event coordination, strong customer service skills, and proficiency in relevant tools. Additionally, candidates should be prepared for a flexible schedule during the busy festival periods.

Qualifications

• Experience with live events and ground transportation.
• Background in customer service is essential.
• Fluency in multiple languages is an asset.

Responsibilities

• Facilitate successful airport transfers for festival guests.
• Manage guest transportation information and schedules.
• Support Manager with logistics and provide event reports.

Skills

Organizational skills

Customer service

Proficiency with relational databases

Attention to detail

Education

University degree or college diploma

Tools

Microsoft Office

Google Suite

Artifax

Job description

COORDINATOR, GROUND TRANSPORTATION (Events)

Contract

Full-time

Festival Logistics

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

COORDINATOR, GROUND TRANSPORTATION (Events)

Reporting to the Manager, Ground Transportation, the Coordinator, Ground Transportation (Events) will facilitate the successful airport transfers (pickups and drop offs) of Festival guests through the planning and execution of ground transportation itineraries. This position will indirectly supervise Volunteers, Airport Greeter Supervisors, and Festival Drivers.

RESPONSIBILITIES:

Shall include, but not be limited to:

• Utilize a relational database (Artifax) to record and obtain information about guest itineraries and requirements for ground transportation

• Ensure that all guest ground transportation information is accurately captured in the relational database

• Liaise with TIFF departments and industry stakeholders to obtain and confirm guest requirements for ground transportation

• Answering and managing calls to the Ground Transportation Hotline; assisting in problem solving and conveying time sensitive information

• Communicate airport transfer details to Airport Greeter Supervisors, Festival Drivers, and Volunteers, and dispatching Festival Drivers

• Coordinate VIP and non-standard ground transportation

• Schedule transportation with airport limo/taxi service

• Maintain and distribute daily airport transfers schedules to airport team

• Track and accommodate last minute or unscheduled airport transfers of guests

• Support Manager, Ground Transportation with projects and deliverables

• Contribute to daily Festival reports and provide a detailed post-mortem report

• Execute the highest service standards, policies, and procedures for TIFF

• Other duties as assigned

JOB GRADE & SALARY:

• Job Grade 2

• $24 /Hour

TARGET CONTRACT DATES:

• Monday, August 11 - Tuesday, September 16, 2025

WORK LOCATION:

• Office Location: 350 King Street West, Toronto, ON M5V 3X5

• Weekly in-office requirements:

  • Minimum 2 days (November to April)

  • Minimum 3 days (May to October)

• Pre-Festival Office Requirements: Full Time, including the Labour Day long weekend (Saturday, August 31, 2025 - Monday, September 1, 2025)

• Festival Office Requirements: Full Time, including both weekends during the Festival

MINIMUM REQUIREMENTS:

Education & Experience

• Previous experience with live, multi-day events and/or festivals

• Previous experience in ground transportation, guest logistics, and/or hospitality is an asset

• Exceptional and demonstrated background in customer service

• University degree, college diploma or equivalent work experience

• Holds a G class license, preferred

Skills & Effort

• Proficiency with Microsoft Office, Google suite, and relational databases (experience with Artifax considered an asset)

• Excellent organizational skills with exceptional attention to detail and numerical aptitude

• Ability to learn quickly, work effectively and accurately, and respond well in fast-paced and high pressure environments

• Understanding of and commitment to superior client servicing in person, online, and over the phone

• Ability to think critically and anticipate issues and proactively propose and execute solutions to address them

• Ability to work both independently and in a team environment

• Adaptable to a flexible work schedule including early mornings, evenings, and weekends

• Fluency in multiple languages considered an asset

• Knowledge of traffic routes, local roads, hotels, international airports and airlines is an asset

HOW TO SUBMIT & APPLICATION DEADLINE:

• All applications must be submitted online through TIFF’s Career Centre .

• Please upload your cover letter and resumé as PDF(s), before the deadline of FRIDAY, JULY 4, 2025 .

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employmentVisas; however, TIFF considers and welcomes individuals on time-limitedVisastatus for this position. For consideration to those on time-limitedVisastatus, yourVisamust allow you to complete the full contract.

Please send any questions via email only to [e-mail] .

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at [e-mail] . We strive to provide reasonable accommodations whenever requested.