Coordinator, Financial Empowerment (2025-318-CP)

WoodGreen Community Services; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading community service organization is seeking a Coordinator for their Financial Empowerment Program in Toronto. This role involves overseeing tax filing services, leading financial workshops, and supporting volunteers. The ideal candidate will have a relevant degree and experience in social services, ensuring high-quality service to low-income individuals. Join a committed team focused on reducing poverty and enhancing financial literacy.

Qualifications

• 2+ years’ experience in program coordination and workshop facilitation.
• Experience with outreach to marginalized populations.
• Ability to adapt communication for diverse client groups.

Responsibilities

• Coordinate intake and appointment booking for FE and Income Tax services.
• Develop and facilitate financial literacy workshops.
• Monitor volunteer performance and train volunteers.

Skills

Communication

Organizational skills

Interpersonal skills

Education

Bachelor’s Degree in Social Work, Finance, Business Administration or related field

Tools

MS Outlook

MS Word

MS PowerPoint

MS Excel

Job description

Employment Type: Contract Hourly ending August 29th, 2025, Bargaining Unit

Work Hours: 35 hours/week (Mon-Fri, 9am – 5pm)

Work Setting: Hybrid - Opportunity to work remotely after orientation & training period

Salary: G - $30.33

Application Deadline: June 19, 2024 by 11:59 pm

Competition #2025-318-CP

Position:

Coordinator, Financial Empowerment (2025-318-CP)

Program Overview – Financial Empowerment, Community Programs

The Financial Empowerment (FE) Program aims to prevent, reduce, and alleviate poverty by addressing financial barriers faced by clients. We offer free, unbiased financial counselling, education, and tax filing support to low-income Torontonians. We are continuously developing and expanding, exploring innovative methods and researching best practices to maximize client impact.

The Coordinator, Financial Empowerment will oversee WoodGreen's year-round income tax filing service, develop and facilitate group workshops on financial topics relevant to low-income individuals, and support the development of new client service innovations within the program.

What You Will Do

1. Coordinate intake and appointment booking for FE and Income Tax services; train and oversee students and volunteers.
2. Perform light-touch financial interventions with clients, such as tax returns and supporting financial applications.
3. Maintain documentation and support volunteers in accurate data entry.
4. Coordinate volunteer training and service delivery for tax clinics; provide oversight and instruction.
5. Monitor volunteer performance, provide feedback, and resolve conflicts.
6. Support skill development of volunteers, ensuring high-quality customer service.
7. Develop and facilitate financial literacy workshops on various topics.
8. Manage workshop schedules and volunteer support.
9. Conduct outreach to build community partnerships to reach target clients.
10. Collect attendance, feedback, and conduct research and evaluations.
11. Participate in program planning and development.
12. Collaborate on new service delivery innovations and support other programs in connecting clients to FE services.

What You Bring to the Team

• Bachelor’s Degree in Social Work, Finance, Business Administration, or related field.
• 2+ years’ experience in program coordination and workshop facilitation within social services.
• Experience with intake or outreach to marginalized populations and volunteer program coordination is an asset.

What Will Set You Apart

• Ability to adapt communication and teaching styles for diverse client groups.
• Experience with client-centered, anti-oppressive frameworks.
• Excellent communication and interpersonal skills.
• Organized, detail-oriented, and independent worker.
• Comfortable with mobile technology setup.
• Proficient in MS Outlook, Word, PowerPoint, Excel.
• Experience mentoring volunteers and students.
• Understanding of intersectionality related to race, age, sexuality, gender, ability, and poverty risks.
• Preference for applicants with lived experience of these dynamics.

WoodGreen is an equal opportunity employer committed to inclusion and accessibility. Please inform our People & Culture team at [e-mail] of any accommodation needs during the application process.