Coordinator, Employee Service Centre - Payroll

Region of Peel; Caledon, Mississauga, Brampton; Hybrid; CAD 73,000 - 93,000; Full time

Job summary

The Region of Peel is seeking a Coordinator for the Employee Service Centre within the Human Resources department, offering expert support on HR policies, payroll, and benefits through ServiceNow. This hybrid role involves ensuring effective communication, managing transactions, and maintaining compliance, while also providing valuable training and support to staff and stakeholders. Enjoy comprehensive benefits, career development opportunities, and a vibrant workplace culture, all aimed at improving community services.

Benefits

Comprehensive Health, Dental, and Vision plan

OMERS Pension Plan

3 weeks of vacation per year

3 paid personal days

Flexible hours

Annual performance reviews with merit increases

Access to tuition reimbursement

Qualifications

• Minimum of 3 years of experience processing employee payroll and HR transactional data.
• Knowledge of CRA regulations, OMERS administration, and Employment Standards Act.
• Prior experience using ticket management systems, especially ServiceNow.

Responsibilities

• Manage and analyze payroll data ensuring accuracy in Employee Central.
• Oversee HR transactions, applying policies and collective agreements.
• Act as a subject matter expert for ServiceNow, supporting HR clients.

Skills

Customer service orientation

Analytical skills

Communication

Organizational skills

Problem-solving skills

Education

Post-secondary education in Human Resources, Business Administration, Accounting, or related field

Tools

SAP

ServiceNow

Microsoft Office Suite

Job description

Job Description

Coordinator, Employee Service CentreCorporate Services-Human Resources

Status: (1) Contract Full Time - Up to 13 months

Salary Range: $73,849 - $92,313 per annum plus comprehensive benefitsWork Mode: Hybrid*see below for more details about this work mode.Location: 10 Peel Centre Drive, BramptonHours of work:35 hours per weekwith occasional extended hours during peak periods.

Peel Region is seeking a Coordinator to provide expert support on pay, benefits, onboarding, HR policies, and OMERS through the ServiceNow platform.

With a strong customer service orientation, the Coordinator ensures effective communication and timely responses to meet service level agreements (SLAs), while maintaining compliance with policies, collective agreements, and legislative requirements.

Key Responsibilities:

• Payroll Precision: Manage and analyze payroll data, ensuring accuracy in Employee Central and Employee Central Pay i.e. our go-to Hub for HR support.
• Transaction Management: Oversee a variety of transactions including new hires, data changes, transfers, and terminations, applying policies and collective agreements.
• Benefit Administration: Handle benefits enrollment, OMERS and process employee benefits efficiently with updating, managing changes in marital status or beneficiaries and calculating arrears or refunds if applicable.
• Expert Support: Act as a subject matter expert for ServiceNow, providing guidance and troubleshooting support to HR clients and employees.
• Data Integrity: Verify the accuracy of payroll data and calculations, ensuring all information is correctly populated and compliant with policies including calculation of premiums.
• Documentation & Support: Assist in creating and updating procedure manuals, provide SAP navigation assistance, analysing SAD data to troubleshoot potential issues; maintain electronic employee record for all staff and support other coordinators as needed.

Qualifications:

Education & Experience

• Post-secondary education in Human Resources, Business Administration, Accounting, or a related field.
• Minimum of 3 years of experience processing employee payroll and HR transactional data.
• Experience with HR technology systems, particularly SAP and ServiceNow.

Skills & Knowledge

• Prior experience utilizing ticket management systems, with familiarity in ServiceNow being a plus.
• Strong understanding of payroll administration, HR policies, and collective agreements.
• Knowledge of CRA regulations, OMERS administration, and the Employment Standards Act.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Demonstrated analytical and problem-solving skills with attention to detail.
• Effective verbal and written communication skills to engage with diverse audiences.

Competencies

• Strong organizational and time management skills to manage multiple priorities in a fast-paced environment.
• Interpersonal and customer service skills to maintain effective relationships with employees and stakeholders.
• Ability to work independently and as part of a collaborative team.
• High level of professionalism, confidentiality, and diplomacy.

Nice to have:

• Payroll designation will be considered a strong asset
• SAP experience will be considered an asset
• ServiceNow experience will be considered an asset

Apply now and help us build a better tomorrow with the Peel Region! Join us—be bold, think big, and help shape a better tomorrow.

Perks That Make Work Fun (and Your Life Easier)!

At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:

• Top-Notch Benefits (wherever applicable): Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
• OMERS Pension Plan: Voluntary enrolment to help secure your future with peace of mind.
• Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
• Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
• Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
• Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
• Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing — whether in your career or on a personal level.

We’ve got you covered — because we know happy, healthy people do their best work!

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.Peel Region offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview:Ourrecruitmentprocesswill include video conference technology

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Ifthis opportunity matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please [e-mail]

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.