Coordinator, Communications

EPCOR; Edmonton; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A utility company in Edmonton is seeking a full-time Coordinator, Communications. This role involves providing administrative support, coordinating events, and enhancing customer interactions. The ideal candidate has strong organizational and communication skills, with a minimum of 3 years of relevant experience. Offering competitive compensation and potential flexible work arrangements.

Benefits

Potential for hybrid work

Employee engagement activities

Community program participation

Qualifications

• Minimum 3 years of relevant administrative experience.
• Excellent written and verbal communication skills.
• Proficiency in managing customer records.

Responsibilities

• Support daily administrative tasks including meeting organization.
• Coordinate community and campaign-related events.
• Develop high-quality written communications for customers.

Skills

Organizational skills

Communication

Customer service

Event coordination

Attention to detail

Education

High school diploma or equivalent

Certification or formal training in Communications

Tools

Microsoft Office Suite

Oracle

SharePoint

Borealis

Job description

Highlights of the job

If you have enviable organizational skills andeffectively communicate across teams and with customers, this may be your next role. We’re looking for a permanent, full-time Coordinator, Communications who will join EPCOR’s Communications & Public Engagement team. Based at our Rossdale location in Edmonton, AB, this administrative position supports our Water Services business unit,playing a direct role in enhancing the knowledge and experience of customers and in promoting the work of Team EPCOR.

About the Role

This position provides administrative support associated with customer and employee communications, such as:

• Day-to-day tasks, from meeting organization and data entry to invoice processing
• Contributing to the execution of communication campaigns, fromdirectly engaging with customers and partners to supporting sponsorship activations
• Monitoring and using shared communication tools and platforms to ensure strong service for internal and external customers

What you’d be responsible for

• Supporting daily administrative tasks from meeting organization to ordering supplies.
• Coordinating the business’ participation in community and campaign-related events, including occasionally representing EPCOR to promote and share information about initiatives, programs and projects.
• Helping organize and execute employee events and engagement activities.
• Following process to capture, manage and report on customer interactions in the appropriate database.
• Collaborating with senior-level team members and applicable groups across EPCOR to respond to external inquiries, ensuring positive and timely interactions.
• Developing high-quality written communications for customer and employee communications.
• Coordinating email communications and the distribution of materials across Water Services sites.
• Overseeing shared communications vehicles to ensure optimal response times.
• Coordinating the receipt, tracking and payment of invoices within prescribed timelines.
• Processing and validating applications and payments for community programs.
• Supporting other communications tasks, as assigned.
• Demonstrating a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working.

What’s required to be successful

• A high school diploma (Grade 12), GED, or an equivalent level of secondary education.
• Certification or formal training in Communications or a related field is considered an asset.
• Minimum of 3 years of relevant experience in roles involving administrative responsibilities, with demonstrated strengths in communication and organization.
• Excellent written and verbal communication skills, with a strong commitment to delivering outstanding customer service.
• Proven experience in coordinating logistics and executing events.
• Proficiency in managing customer records and utilizing stakeholder tracking and reporting tools, such as Borealis.
• Advanced computer skills, including proficiency in the following applications:
  • Microsoft Office Suite (Outlook, Teams, Word, PowerPoint)
  • Oracle
  • SharePoint and intranet content management
  • Customer databases and corporate social responsibility/relationship management platforms
• Demonstrated resourcefulness in understanding operational processes and the utility sector.
• Strong decision-making and problem-solving abilities, with meticulous attention to detail and the capacity to manage multiple deliverables under tight deadlines.

Other important facts about this job

On Team EPCOR, we believe that acknowledging the unique needs, perspectives and potential of all our team members makes this a great place to work. As diverse individuals, most of us work differently – we have varying needs when it comes to how we work best, thelevel of flexibility we requireand how we communicate and collaborate with those around us. The Where We Work Program allows us to define a future of work that is more flexible, inclusive and rewarding – empowering you to work in a way that fits both your needs and the needs of your team. If the successful candidate is interested, they may have the option to participate in the hybrid Where We Work program if they meet the eligibility requirements.

Jurisdiction: CSU 52

Class: A3

Wage: starting at $33.21

• Final wage placement will be determined at the time of selection and is based on a combination of factors as outlined in the Collective Agreement may be found online.

Hours of work: 8 hours per day, 5 days a week, Monday to Friday.

• Please note: Due to the nature of the role, overtime may be required on occasion.

Work Location: Rossdale Water Treatment Plant

EPCOR Employees are encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.

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