Coordinator, Central Intake

Ontario Health | Santé Ontario; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Une organisation de santé provinciale recherche un Coordinateur pour gérer des activités de projet critiques. Le candidat idéal doit avoir au moins 3 ans d'expérience professionnelle, avec une préférence pour les diplômes en administration des soins de santé. Le travail hybride est actuellement proposé, avec un accent sur la collaboration et l'engagement des parties prenantes.

Benefits

Couverture médicale, dentaire et visuelle entièrement payée depuis le premier jour

Compte de dépenses de santé ou bien-être

Plan de pension à prestations déterminées

Trois semaines de vacances dès le départ

Qualifications

• Minimum de 3 ans d'expérience professionnelle, dont 1 à 2 ans dans un rôle de coordination de projet.
• Préférence pour une expérience équivalente.
• Capacité à travailler dans un environnement dynamique.

Responsibilities

• Surveille les jalons du projet et toute déviation du plan de travail.
• Produit des documents de haute qualité, y compris des notes d'information.
• S'assure du respect des délais du projet et gère les problèmes au besoin.

Skills

Connaissance approfondie des outils Microsoft Office

Compétences en communication écrite et verbale

Capacité à gérer plusieurs priorités

Expérience avec Microsoft SharePoint

Education

Diplôme de premier cycle en administration des soins de santé, informatique, affaires

Tools

Microsoft Excel

Microsoft PowerPoint

MS Project

Job description

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à [e-mail]. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email [e-mail]. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day
• a health care spending or wellness spending account
• a premium defined benefit pension plan
• three personal days and two float days annually
• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years
• career development opportunities
• a collaborative values-based team culture
• a wellness program
• a hybrid working model
• participation in Communities of Inclusion
  
  

Want to make a difference in your career? Consider this opportunity.

Reporting to the Manager, the Coordinator will coordinate and manage critical project activities by applying project management knowledge, skills, tools, and techniques to satisfy customer needs and expectations during project lifecycle. This position requires balancing competing demands such as scope, schedule, and quality of deliverables; issue/risk management and problem resolution as well as ensuring accurate project documentation and meeting minutes.

The initial focus areas for the team’s work are centered around the following objectives:

• Comprehensive engagement to establish multi-year strategy and implementation of the program as part of central waitlist management program.
• Support the delivery of a provincial system to track patient flow from initial referral to the appropriate team member, leveraging existing provincial assets and systems.
• Support the implementation of provincial projects and initiatives to establish clinical, surgical and diagnostic imaging central intake hubs across the province.
• Support provincial program process enhancement and reporting at the Region, Ontario Health Team, hospital, and provider levels.
• Collaborates with the operations and communications teams to:
• Summarize, analyze, and assist with the preparation of documents and presentation material.
• Develop final quality standards or related quality products that are suitable for a variety of audiences (i.e., clinicians, service providers, public, patients)
• Develop other tools and products related to the quality standard and to support its implementation.
• Collaborates with the internal and external team to:
• Engage external stakeholders in supporting the dissemination of project.
• Leverage existing internal and external processes and system platforms to support uptake of the initiative.
• Develop dissemination and implementation plans and strategies for project.
• Collaborates with OH colleagues to support and execute other activities related to the project
  

Here Is What You Will Be Doing

• Monitors and tracks project milestones and any deviations from the work plan within the project team, producing regular status updates and documenting recommended corrective actions as needed.
• Supports and manages team project tracking and reporting tools, such as SharePoint, and assists with the development, documentation, and implementation of new processes, tools, and policies.
• Ensures adherence to project schedules by tracking progress and escalating issues and risks when necessary.
• Coordinates issue management according to established policies and procedures, following up with relevant individuals to confirm that agreed-upon actions have been completed.
• Produces high-quality documents, including briefing notes, presentations, detailed meeting minutes, and action plans.
• Supports project teams and working groups in the development and management of project plans.
• Performs cross-functional and other duties consistent with the job classification, as assigned or requested.
• Carries out additional duties as required.
  
  

Education And Experience

Here is what you will need to be successful:

• Minimum of 3 years business experience, including one to two years’ experience in a project coordination role.
• An undergraduate degree with a major/minor in healthcare administration, informatics, business, or equivalent experience is preferred.
  
  

Knowledge And Skills

• Strong knowledge of Microsoft Office tools including PowerPoint, Excel and MS Project.
• Experience with Microsoft SharePoint is an asset. Good knowledge of analysis, problem solving and structured approaches to identifying solutions
• Sound knowledge of project management methodology.
• Strong written and verbal communication and documentation skills.
• Excellent interpersonal skills, with ability to work with staff from across Ontario Health and external stakeholders to achieve project goals.
• Ability to multi-task, follow up and manage competing priorities.
• Comfortable working in a dynamic and fast-paced environment.
• Detail oriented with excellent organization and time management skills.
• Experience in the successful completion of moderately complex projects.
• Experience with impact analysis, process implications and change management.
• Must be team-oriented, possess a positive attitude and work well with others.
  
  

Location: GTA, Ontario (currently hybrid; subject to change)

Employment Type

Temporary - (Fixed Term) Full time

Contract Length

12 Month(s)

Salary Band

Band 4

External Application Deadline Date

August 3, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [e-mail] and a member of the team will connect with you within 48 hours.