Coordinator, Apron Operations

Vancouver Airport Authority; Vancouver; On-site; CAD 73,000 - 97,000; Full time

Job summary

An established industry player is seeking a dynamic Coordinator for Apron Operations to enhance safety culture and efficiency at a major airport. This permanent, full-time role involves overseeing the Ground Handler KPI program, developing operational plans, and fostering stakeholder relationships. The ideal candidate will have extensive experience in operational environments, strong analytical and communication skills, and a commitment to customer service excellence. Join a team that values innovation and collaboration, and contribute to ensuring a seamless experience for travelers and partners alike.

Benefits

Generous vacation days

Extensive health benefits

Retirement savings matching

Wellness programs

Community engagement

Commuting support

Continuous learning opportunities

Qualifications

• 5+ years in operational management with multiple stakeholders.
• Strong analytical skills and ability to present to large audiences.

Responsibilities

• Administer and ensure compliance of the Ground Handler KPI Program.
• Develop and monitor ground handling plans for effective operations.

Skills

Critical Thinking

Decision Making

Problem Solving

Time Management

Organizational Skills

Conflict Resolution

Customer Service Excellence

Education

Post-secondary degree in Business, Aviation or related field

Tools

MS Office

Excel

PowerPoint

Job description

YVR is a place of connection, bringing together people, places, planes and cargo while ensuring a safe and efficient experience for everyone and our Airside Operations team will be an integral part of making that happen.

Position Overview

We have a permanent, full-time position for a Coordinator, Apron Operations in the Airside Operations Department. Reporting to the Manager, Apron Operations, the successful candidate will be a key driver in fostering a seamless safety culture at YVR Airport. In partnership with airlines, ground handlers and contractors you will promote the continual improvement of proactive safety practices with a specialized focus on aprons.

Additionally, this role provides oversight and administration of the Ground Handler KPI program. The successful candidate prepares and distributes KPI performance reports and briefings to ensure compliance with the Ground Handling License Agreement and published operational directives.

Key Responsibilities Include

1. Administer, conduct analysis and ensure compliance of the Ground Handler KPI Program to drive performance excellence.
2. Develop, implement and monitor apron and ground handling plans, programs and procedures to ensure effective aircraft and ground-handling operations on YVR’s aprons.
3. Conduct regular reviews for continual improvement of Apron Operations published Directives and Procedures to ensure they are current and reflective of the unique airside environment. Issues bulletins and other notices to the airport community as necessary to ensure safe operating practices are adhered to.
4. Lead the development and execution of new programs and initiatives supporting apron operations to improve efficiency, safety and modernization.
5. Build and maintain stakeholder relationships through committees and working groups to identify trends and address the changing needs of business partners and stakeholders.
6. Provide subject-matter expertise in apron areas that have regulatory requirements under SMS, including the following:
1. hazard identification and risk assessments;
2. root cause analysis and corrective action plans;
3. conducting formal occurrence investigations;
4. maintaining compliance documentation and monitoring effectiveness of corrective action plans.
7. Manage programs requiring delivery by contract partners, acting as the primary interface and conducting performance audits to ensure continuous performance improvement.

Key Qualifications Include

1. At least 5 years’ experience in a dynamic, operational environment, managing multiple stakeholders and balancing competing priorities, supplemented by a post-secondary degree in Business, Aviation or a related field; or an equivalent combination of industry training, experience and education; airport experience would be an asset.
2. Demonstrated critical thinking, decision making and problem-solving skills, with strong time management and organizational skills to effectively operate in complex, technical environments with minimal supervision.
3. A self-starter who demonstrates an ability to bring stakeholders together to achieve effective solutions to operational and safety problems, facilitate discussions with diplomacy, and present to large audiences.
4. Proficient in MS Office, particularly Excel and PowerPoint, with basic data analysis skills, strong verbal and written communication skills, and proven ability to develop and deliver presentations to stakeholders.
5. Exceptional conflict resolution skills with a commitment to customer service excellence.
6. This role requires regular on-site presence to support stakeholder engagement. Some evenings/weekend shift work hours may be required in support of operational planning and emergencies (e.g. weather).
7. A valid Class 5 driver’s license and the ability to obtain a D/A AVOP license, as well as drive in all weather conditions, day and night.

This position is open to both Vancouver Airport Authority employees and external candidates. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

Salary Range: $73,738 to $96,377 per annum, based on a 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits.

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at [e-mail].