Coordinator, Airport Operations - Customer Service

Porter Airlines Inc.; Toronto; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

A North American airline carrier is looking for an Airport Operations Coordinator at Billy Bishop Toronto City Airport. The role includes managing payroll, scheduling, and communication with team members. Candidates should have experience in payroll applications, be organized, and possess strong communication skills. This hybrid position offers a collaborative work environment.

Qualifications

• High proficiency in Google Suites, Word, Excel, PowerPoint.
• 1 year of working experience in payroll and applications.
• 1 year of working experience with scheduling.
• Organized and capable of multi-tasking.
• Familiarity with Canada Labour Code Schedule Regulations.
• Professional verbal and written communication skills.
• Positive track record of maintaining relationships.
• Excellent oral and written communication skills.
• Ability to problem solve and make decisions.
• Self-directed with excellent time management skills.
• Attention to detail and ability to prioritize.

Responsibilities

• Responsible for payroll submissions and monitoring.
• Liaise with payroll department for discrepancies.
• Track overtime and time bank.
• Process shift trades and drops.
• Coordinate leave and vacation requests.
• Update attendance trackers.
• Conduct monthly attendance reviews.
• Schedule coaching sessions.
• Track modified duties or WSIB claims.
• Coordinate training schedules.
• Review schedules 72 hours in advance.
• Communicate open shifts to team.
• Maintain daily spreadsheets.
• Create daily schedules with teams.
• Assist in recruitment process.
• Perform other assigned duties.

Skills

Proficiency in Google Suites

Payroll experience

Scheduling experience

Organizational skills

Communication skills

Problem solving

Time management

Attention to detail

Job description

Job Summary

Reporting to the Hub Manager of Toronto (YTZ), the Airport Operations Coordinator is the main point of contact for the Customer Service team members, administration, and payroll, while supporting the team with various other tasks.

Duties & Responsibilities

• Responsible for all payroll submissions, monitoring, adjustments
• Liaise with the payroll department to resolve any payroll discrepancies
• Track overtime and time bank
• Process and track shift trades and drops
• Coordinate leave/vacation requests
• Update and monitor attendance tracker, including controllable and non-controllable infractions
• Review attendance tracker on a monthly basis and determine if any action is required.
• Attendance follow up and scheduling of coaching sessions with supervisor and team member
• Tracking progress of employees on modified duties or WSIB claims
• Coordinate the schedule for training with learning and development and backfill shifts with a view to managing costs
• Review schedule up to 72 hours in advance to ensure adequate resources
• Sending out communication to team members about open shifts that require coverage
• Maintaining various spreadsheets on a daily basis.
• Daily schedule creation with teams and assigning teams
• Assist with the recruitment process for new team members, including interviewing and document processing
• Other duties as assigned

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Require a high proficiency in the Google Suites program, Word, Excel, PowerPoint, etc.
• Require 1 year of working experience in payroll and applications
• Require 1 year of working experience with scheduling
• Must be organized, highly capable of multi-tasking
• Familiarity with basic Canada Labour Code Schedule Regulations
• Duties require professional verbal and written communication skills and the ability to type 50 wpm
• Positive track record of establishing/maintaining positive and cooperative working relationships with others, both internally and externally.
• Excellent oral and written communication skills
• Ability to problem solve and make decisions to enhance organizational effectiveness
• Ability to undertake self-directed tasks
• Excellent time management skills
• Attention to detail; the capacity to prioritize by assessing situations to determine urgency

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Hybrid

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.