Cook Supervisor I

Farm Boy Inc.; St. Catharines; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Discount on in-store purchases

Health & dental benefits

On-the-job training

Internal promotions

Community programs

Job summary

Farm Boy Inc. in Niagara Region, Ontario is seeking a hands-on Store Team Leader to deliver warm, engaging customer service and oversee daily operations of fresh food service.

You will lead a collaborative team, coach staff, supervise floor operations, uphold Health & Safety and HACCP standards in a fast-paced store environment, and contribute to training and scheduling. You will also support local community initiatives and promote Farm Boy's service standards to customers.

Qualifications

• Completion of a post‑secondary program with emphasis in culinary arts and 1 year of similar role experience.
• Ability to work independently with a focus on quality, attention to detail, and cleanliness.
• Excellent organizational and interpersonal skills with interest in team engagement, coaching, and development.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Deliver warm, confident, engaging customer service reflecting Farm Boy’s fresh-shopping focus.
• Welcome customers using Farm Boy Service Standards and share product knowledge.
• Provide day-to-day supervision and floor support by delegating tasks and ensuring readiness for business.
• Prepare and cook fresh offerings for hot/cold bar, grill, and service cases with quality and presentation.
• Foster a positive, inclusive team culture through hands-on coaching and training.
• Promote policies and communicate updated objectives from store leadership.
• Maintain clean, safe, organized work areas and perform housekeeping duties.
• Follow Health & Safety, Food Safety, HACCP procedures and proper equipment use.
• Support the team with additional duties periodically.

Skills

Customer service

Attention to detail

Organizational skills

Interpersonal skills

Team engagement

Coaching

Leadership

Communication

Schedule flexibility

English fluency

Education

Post-secondary program in culinary arts

1 year progressive experience in a similar role

Job description

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different.

You’ll help lead the delivery of the fresh, high-quality food experience Farm Boy is known for while supporting a culture built on teamwork, trust, and inclusion. Through hands‑on leadership, service excellence, and culinary passion, you’ll guide the team in creating welcoming customer interactions and strong operational performance. Here are some of the other ways you’ll help us stand out:

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Welcome, greet, and assist customers using Farm Boy Service Standards while sharing your knowledge and enthusiasm for our products.
• Provide day-to-day team supervision and floor support by delegating tasks, coordinating breaks, receiving and storing orders, completing 2x2s, and ensuring full readiness for business.
• Prepare and cook fresh offerings for our hot and cold bar, grill station, and service cases, ensuring quality, presentation, and consistency.
• Foster a positive, inclusive team culture through hands‑on coaching, training, and mentoring focused on floor operations, department standards, and readiness for business.
• Promote company policies and effectively communicate updated business objectives as shared by the store leadership team.
• Maintain clean, safe, and organized work and storage areas through general housekeeping duties, including sweeping, mopping, and dishwashing.
• Follow all corporate policies and procedures with particular focus on Health & Safety, Food Safety, HACCP compliance, and proper equipment use.
• Support the team with additional duties on a periodic basis.

Qualifications

What you bring to the table.

We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Completion of a post‑secondary program with an emphasis in culinary arts, plus a minimum of 1 year of progressively responsible experience in a similar role (or an equivalent combination of education and experience).
• The ability to work independently while taking pride in exceptional quality, attention to detail, and strong cleanliness standards.
• Excellent organizational and interpersonal skills, with a strong interest in team engagement, coaching, and development.
• A collaborative leadership style supported by clear and effective communication skills.
• Thrive in a fast‑paced, hands‑on setting that involves multiple deadlines, extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What We Bring To The Table.

At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that offers:

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in‑store purchases.
• On‑the‑job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non‑traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.