Conversion & Renewal Underwriter, High Net Worth

Aviva; Markham; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Conversion & Renewal Underwriter for their High Net Worth team in York Region. This role involves reviewing policies, ensuring accuracy, and maintaining strong communication with brokers. Candidates should have experience in property insurance and proficiency with Guidewire Policy Centre. The role offers a flexible hybrid work model and a compelling rewards package including base compensation, annual bonus, and career development opportunities.

Benefits

Base compensation

Annual bonus eligibility

Health benefits

Competitive vacation package

Corporate wellness programs

Responsibilities

• Deliver superior quality service aiming for first point resolution in all interactions.
• Review renewals of existing Ovation policies as they are converted into our new policy administration system.
• Negotiate coverage options and premium while maintaining underwriting discipline.

Skills

Prior property insurance experience in the High Net Worth space

Experience working in Guidewire Policy Centre

Professional interaction with brokers

Listening skills

Analytical skills

Outstanding communication skills

Negotiation skills

Time management

Tools

Guidewire Policy Centre

Salesforce

Five9

Web-based applications

Job description

Overview

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We're beginning an exciting transformation and are looking for additional team members to support us through this period of change. As a Conversion & Renewal Underwriter on our High Net Worth team, you will be responsible for the review of policies being converted into Guidewire Policy Centre, ensuring that pricing and data are accurate, and that each policy meets Ovation’s underwriting criteria. Clear and consistent communication with our broker partners will be key as we navigate this transition period.

What you’ll do

• Deliver superior quality service, aiming for first point resolution in all interactions

• Maintain an informed mindset and challenge the status quo to provide the best underwriting service

• Review renewals of existing Ovation policies as they are converted into our new policy administration system

• Analyze data, pricing, and coverage, ensuring policies meet the specific needs of Ovation customers

• Negotiate coverage options and premium while maintaining underwriting discipline and profitability

• Order and analyze reports, including claims histories and driver’s abstracts

• Navigate multiple applications at the same time, including Guidewire Policy Centre, Aviva Broker Portal, Salesforce, Five9, and other web-based applications

• Effectively prioritize tasks to ensure delivery in a timely manner

• Exhibit a high degree of integrity when representing Ovation to our Broker Partners, working with team members and Ovation leaders, and with key stakeholders at Aviva Canada Inc.

• Continuously update soft skills and product/industry knowledge through internal and external learning opportunities.

What you’ll bring

• Prior property insurance experience in the High Net Worth space is an asset

• Experience working in Guidewire Policy Centre

• Ability to interact in a professional manner to develop lasting relationships with brokers

• Ability to listen to broker and customer needs to effectively and efficiently meet them

• Ability to work with internal business partners to deliver a great broker and customer experience

• Outstanding communication skills, both oral and written

• Strong and effective analytical, negotiation, and decision-making skills

• Superior time management, a pro-active mindset, and demonstrated productivity in a hybrid environment

What you’ll get

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.