Conventional Transit Operations Supervisor

Strathcona County; Alberta; On-site; CAD 98,000 - 123,000; Full time

Job summary

Strathcona County is seeking a Conventional Transit Operations Supervisor for a temporary full-time position responsible for overseeing transit services and managing staff within the Edmonton region. The ideal candidate will have significant supervisory experience in transit operations and a certificate in Public Sector Management. Competitive salary and comprehensive benefits are offered, alongside a commitment to professional development and an inclusive work environment.

Benefits

Competitive salary and benefits package

Extended health and dental coverage

Commitment to employee development

Employee and family assistance program

Qualifications

• At least 5 years' progressive supervisory experience in transit operations.
• Strong interpersonal skills and ability to analyze information.
• Emergency first aid training required.

Responsibilities

• Oversees Transit Inspectors and Operators, ensuring safe operations.
• Coordinates incident investigations and performance management.
• Establishes work schedules and reviews service adjustments.

Skills

Leadership

Communication

Customer Service

Team Building

Analytical Skills

Education

Certificate in Public Sector Management or Human Resource Management

Tools

Microsoft Office Suite

Job description

Conventional Transit Operations Supervisor

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Conventional Transit Operations Supervisor

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This range is provided by Strathcona County. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$98,259.20/yr - CA$122,803.20/yr

This posting is for one temporary full-time position up to 12 months

The Transit Supervisor, Conventional Operations is responsible for Transit Services to the residents of Strathcona County and parts of the Edmonton Region. This role involves overseeing Transit Inspectors and Conventional Operators. The position is also responsible for coaching and leading Inspectors in incident investigations, incident management, service monitoring, and adjustments to maintain a positive customer experience. This position will also support Inspectors in disciplinary/performance management investigations concerning their direct reports when appropriate. Furthermore, this position is responsible for the performance management of both non-unionized and unionized staff.

Key Responsibilities:

• Coordinates the delivery of transit services to ensure safe and positive customer experiences
• Motivates and inspires staff by fostering communication, continuous improvement, innovation, and learning, helping all staff understand how the role of each position contributes to the vision and mission of the department
• Coordinates the work of the on-street inspection function by hiring, training and implementing performance management when required
• Establishes shift schedules and monitors the work to ensure adherence to established guidelines, rules, and regulations
• Supervises the daily monitoring of scheduled service and on-street adjustments to service to maximize the utilization of available bus capacity.
• Directs the planning and implementation of route detours with consideration to customer satisfaction
• Liaise with Dispatch and Fleet branches to ensure the safe operation of transit service and vehicles
• Collaborate with various County departments to ensure high standards for effective transportation for special event service and charter service
• Reviews and coordinates the investigation of incidents, requests, and complaints and determine appropriate responses or solutions
• Exercises strong fiscal management, including the development of annual operating budgets, the monitoring and managing of financial resources, and preparing required reports

Qualifications and Skills:

• A certificate in Public Sector Management or Human Resource Management with at least 5 years' progressive supervisory experience and knowledge of transit operational policies and procedures
• Demonstrated leadership experience, including strong communication and team-building capabilities
• Ability to analyze information and make sound decisions quickly, often in stressful conditions with time constraints
• Strong interpersonal and communication skills, including written, verbal, and listening abilities
• Strong customer service skills with the ability to develop effective working relationships with others
• Proficiency in computer systems and applications, including Microsoft Office Suite
• Thorough knowledge of the Strathcona County transit route network and street system/traffic regulations in the Edmonton Capital Region
• Knowledge of the County's transit by-laws and of the Alberta Traffic Safety Act applicable to public transit vehicles
• Emergency first aid training

Conditions of Employment

• Submission of a Satisfactory Criminal Record Check
• Valid Alberta Class 2 Driver’s license with Air Brake (Q) endorsement and submission of a 5-year Driver’s Abstract with less than 7 demerits

Who We Are:

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.

Why Join Strathcona County: (depending on position)

• Competitive salary and comprehensive benefits package, which includes:
• Extended health and dental coverage
• Health and wellness spending account
• Life and disability insurance
• Retirement and pension programs
• Paid and unpaid leave programs
• Earned day off program
• Employee and family assistance program
• Commitment to employee development, through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered. This role may be eligible to participate in our hybrid work program.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other and General Business

• Industries

  Government Administration and Ground Passenger Transportation

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