Control Management Senior Manager-ServiceNow, Deloitte Global Technology

Deloitte Canada; Toronto; On-site; CAD 104,000 - 215,000; Full time

Job summary

An established industry player is seeking a skilled professional to lead technology control management and enhance risk governance capabilities. This role involves shaping the development of ServiceNow tools for Integrated Risk Management, managing control libraries, and advising on technology standards. The ideal candidate will possess strong communication skills, experience in cybersecurity, and a deep understanding of ITIL frameworks. Join a dynamic team that values innovation and contributes to a better future through technology. If you are ready to make an impact and thrive in a flexible work environment, this opportunity is for you.

Benefits

Flexible working options

Bonus program

Comprehensive benefits package

Qualifications

• Experience with ServiceNow IRM and developing control libraries.
• Strong understanding of ITIL, CMMI, COBIT, and ISO27001 principles.

Responsibilities

• Lead the development of technology control management and risk governance.
• Manage integration of controls into DT processes and track remediation.

Skills

ServiceNow Integrated Risk Management

Cybersecurity

IT Risk Management

ITIL Framework

Communication Skills

Stakeholder Management

Application Development

Education

Bachelor's Degree in a related field

Tools

ServiceNow

Job description

Date: Apr 4, 2025

Job Type: Permanent

Work Model: Hybrid

Reference code: 128980

Primary Location: Toronto, ON

All Available Locations: Toronto, ON; Edmonton, AB; Halifax, NS; Kitchener, ON; Regina, SK

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity.

What will your typical day look like?

Strategic

• Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT to allow for an effective, efficient and adaptable risk governance capability and contribute to its continuous improvement.
• Direct control development across DT, driving a consistent approach utilising the IRM capabilities within ServiceNow.
• Deliver the DT control library architecture and control data management.
• Secure commitment from member firms and stakeholders in the global firm to participate in the Technology Standards and Maturity Assessment.
• Keep abreast of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied.
• Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product.
• Advise member firms on technologies, processes and procedures to address gaps in conjunction with the Deloitte Technology and Integrity strategies.
• Advise on the development to the assessment criteria at the start of each assessment cycle.
• Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes.

Operational

• Lead the planning on various DT control management programs including development of a control library.
• Manage the integration of controls management into DT processes and various assessment programs.
• Track first line of defence (1LoD) remediation progress and/or communicate recommendations for corrective action.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world.

Enough about us, let’s talk about you

• Led and delivered at least one end to end programme or process using ServiceNow Integrated Risk Management module.
• An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2.
• Cybersecurity or IT Risk Management experience.
• A strong understanding of system development life cycles approaches and concepts.
• Understand IT Operations and Service Management with strong understanding of ITIL framework.
• Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders.
• Experience developing a control library and automating into a tool such as ServiceNow IRM.
• Detailed knowledge of current Deloitte security policies and technology standards.
• Ability to influence and persuade at all levels.
• Ability to manage virtual teams in multiple time zones.
• Excellent written and oral communication skills.
• Application development experience.

Total Rewards

The salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Our Total Rewards Package extends well beyond traditional compensation and benefit programs.

Our promise to our people

Deloitte is where potential comes to life. We provide flexible working options to support you and how you can contribute.

The next step is yours

Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada.