Control Management Senior Manager, Deloitte Global Technology

Deloitte Canada; Halifax; Hybrid; CAD 104,000 - 215,000; Full time

Job summary

An established industry player seeks a dynamic professional to shape technology control management and enhance risk governance capabilities. In this role, you will leverage your expertise in ServiceNow Integrated Risk Management to drive effective IT risk management processes. You will collaborate with global stakeholders, ensuring adherence to technology standards while fostering a culture of continuous improvement. This position offers a unique opportunity to work in a hybrid environment, balancing flexibility with impactful contributions to a leading firm. Join a team that values diversity, innovation, and personal growth, and be part of a journey that shapes the future of technology risk management.

Benefits

Mental Health Support Benefits

Flexible Benefit Spending Account

38+ Days Off

Flexible Work Arrangements

Qualifications

• Experience with ServiceNow IRM for IT risk management processes.
• Strong understanding of ITIL and system development life cycles.

Responsibilities

• Shape technology control management and develop ServiceNow tools.
• Lead planning on DT control management programs and manage integrations.

Skills

ServiceNow Integrated Risk Management

Cybersecurity

IT Risk Management

CMMI

ITIL

Prince2

ISO27001

SOC2

Data Manipulation

Relationship Management

Education

Bachelor's Degree

ITIL Certification

CISSP/CISA/CISM/CRISC Certification

Tools

ServiceNow

Control Library

Data Analysis Tools

Job description

Date: Apr 4, 2025

Job Type: Permanent
Work Model: Hybrid
Reference code: 128980
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Edmonton, AB; Halifax, NS; Kitchener, ON; Regina, SK

What will your typical day look like?

Strategic

• Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT to allow for an effective, efficient and adaptable risk governance capability and contribute to its continuous improvement.
• Direct control development across DT, driving a consistent approach utilising the IRM capabilities within ServiceNow.
• Deliver the DT control library architecture and control data management.
• Secure commitment from member firms and stakeholders in the global firm to participate in the Technology Standards and Maturity Assessment with the objective to assess the member firm’s overall IT capability/maturity and to help them establish their own priorities.
• Keep abreast of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied and advise on decisions with technology risk impacts as new activities and other change management/transformational initiatives.
• Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product, to remain up to date on member firms and line of businesses hot topics while sharing the technology risk knowledge amongst the team where applicable.
• Advise member firms on technologies, processes and procedures to address gaps in conjunction with the Deloitte Technology and Integrity strategies.
• Advise on the development to the assessment criteria at the start of each assessment cycle – in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts.
• Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to streamline the test approach.

Operational

• Lead the planning on various DT control management programs including development of a control library.
• Manage the integration of controls management into DT processes and various assessment programs to support the identification of controls and control enhancements in end-to-end processes, recommend remediation actions, and share insights and best practices with Deloitte Technology as a proactive measure to reduce the likelihood and impact of future risk events.
• Track first line of defence (1LoD) remediation progress and/or communicate recommendations for corrective action in controls where they relate to control management activities for control owners.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

• Led and delivered at least one end to end programme or process using ServiceNow Integrated Risk Management module to support integrated IT risk management processes.
• An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2.
• Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience.
• A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset).
• Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL certification an asset).
• Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs.
• Deloitte IT professional with Global experience in a related risk or cybersecurity role.
• Experience developing a control library and automating into a tool such as ServiceNow IRM.
• Detailed knowledge of current Deloitte security policies and technology standards and or relevant industry verifications; such as CISSP, CISA, CISM, CRISC, ISO27032 Lead Cybersecurity Manager.
• Ability to influence and persuade at all levels from IT technical staff up to CIOs.
• Ability to manage virtual teams in multiple time zones, culturally astute.
• Be able to build key relationships across the GTS function and member firm network utilising excellent relationship management skills.
• Ability to manipulate complex data.
• Goals-oriented, self-starter and able to work independently with little daily supervision.
• Adaptability to and ability to embrace a wide range of cultures.
• Excellent written and oral communication skills.
• Additional language an asset.
• Application development experience.

Total Rewards

The salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be.

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours.

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [e-mail] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [e-mail] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.