Control Centre Operator

Allied Universal; Surrey; On-site; CAD 28,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

Paid training

Career development

Advancement opportunities

Supportive team environment

Job summary

Allied Universal in Surrey, BC is seeking a reliable Security Control Center Operator for a part-time floater position. You will monitor CCTV, alarms, and communications to support site security, dispatch personnel, and document incidents.

Requirements include 2+ years security experience, BC Security Worker Licence, and strong English communication. Availability seven days a week and flexible shifts are essential.

Qualifications

• Minimum 2 years of security experience, preferably in a control center, dispatch, or monitoring environment.
• Strong verbal and written English communication skills.
• Excellent attention to detail, observation, and problem-solving abilities.
• Ability to multitask and remain calm under pressure.
• Comfortable using computers, monitoring systems, and communication equipment.
• Ability to work independently and as part of a team.
• Strong organizational skills and sound judgment.
• Flexibility to work various shifts, including days, evenings, nights, weekends, and holidays.
• Valid BC Security Worker Licence.

Responsibilities

• Monitor CCTV cameras, alarms, access control systems and other security technology.
• Receive and respond to security alerts, emergency calls, and operational requests.
• Dispatch security personnel and coordinate responses to incidents when required.
• Monitor site activity and identify suspicious behaviour or potential security risks.
• Maintain accurate incident reports, daily logs, and communication records.
• Communicate effectively with security officers, supervisors, management, and emergency services.
• Follow established emergency procedures, escalation protocols, and site-specific security policies.
• Maintain confidentiality and professionalism when handling sensitive information.

Skills

Security experience

English communication

Attention to detail

Multitasking

Computer literacy

Team player

Organizational skills

Shifts flexibility

Calm under pressure

Education

BC Security Worker Licence

Tools

CCTV systems

Alarm monitoring software

Access control systems

Job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

Security Control Center Operator - Part-Time, Floater

Allied Universal | Surrey, BC

Allied Universal® is seeking reliable and detail-oriented Security Control Center Operators to join our team in Surrey, BC, on a part-time floater basis.

In this role, you will monitor security systems, surveillance cameras, alarms, and communications to support site security operations. You will play an important role in identifying potential security concerns, coordinating responses, and ensuring incidents are documented accurately.

Location: Surrey, BCPay Rate: $20.00-$21.00 per hourPosition Type: Part-Time, FloaterAvailability: Must be available seven days a week, including weekends and holidays as requiredShift Times: 8:00 AM-4:00 PM, 4:00 PM-12:00 AM, and 12:00 AM-8:00 AM

Key Responsibilities

• Monitor CCTV cameras, alarms, access control systems, and other security technology.

• Receive and respond to security alerts, emergency calls, and operational requests.

• Dispatch security personnel and coordinate responses to incidents when required.

• Monitor site activity and identify suspicious behaviour or potential security risks.

• Maintain accurate incident reports, daily logs, and communication records.

• Communicate effectively with security officers, supervisors, management, and emergency services.

• Follow established emergency procedures, escalation protocols, and site-specific security policies.

• Maintain confidentiality and professionalism when handling sensitive information.

Qualifications

• Minimum 2 years of security experience, preferably in a control center, dispatch, or monitoring environment.

• Strong verbal and written English communication skills.

• Excellent attention to detail, observation, and problem-solving skills.

• Ability to multitask and remain calm under pressure.

• Comfortable using computers, monitoring systems, and communication equipment.

• Ability to work independently and as part of a team.

• Strong organizational skills and sound judgment.

• Flexibility to work various shifts, including days, evenings, nights, weekends, and holidays.

• Valid BC Security Worker Licence.

Why Join Allied Universal®?

• Competitive hourly pay.

• Paid training and career development opportunities.

• Opportunities for advancement within a global security organization.

• Supportive team environment.

Allied Universal® is an Equal Opportunity Employer. Candidates must successfully complete the required pre-employment screening, which may include criminal background checks and verification of employment, education, and professional references.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.