Contracts Renewal Associate, Sales

Hexagon AB; Calgary; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Contract Renewal Associate to join their customer-focused team. This remote role involves renewing contracts, providing support to sales executives, and contributing to organizational goals. Ideal candidates will have a background in sales support and strong communication skills.

Qualifications

• 2+ years' experience in sales support or customer service.
• Ability to establish and maintain effective customer relationships.

Responsibilities

• Responsible for renewing, up-selling, and closing contracts.
• Provides outstanding internal and external customer service.
• Updates ERP system and Salesforce.

Skills

Customer Service

Communication

Attention to Detail

Collaboration

Education

Post-secondary education in Business Administration

Tools

Salesforce

Microsoft Word

Microsoft Excel

Job description

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Hexagon’s Asset Lifecycle Intelligence division (Hexagon) is seeking a Contract Renewal Associate (Remote - Home Office in any city in Canada) to join a high-energy, customer service-focused, and positive Contract Lifecycle Sales team. The Contract Renewal Associate facilitates renewals directly with our customers; provides support to sales executives and their client base; and contributes to achieving financial and strategic organizational goals. The role also involves ensuring our vendor status with customers is active and accurate to accelerate Hexagon revenues. If you are an experienced Contract Renewal Associate who consistently goes above and beyond, we want you on our team!

• This role combines customer service with direct customer engagement to renew existing contracts.
• Responsible for renewing, up-selling, and closing maintenance, service, and license contracts, with a focus on increasing renewal sales.
• Preparation of quotations and proposals.
• Educates customers on business practices and contractual implications.
• Ensures customer awareness and understanding of product elements.
• Contributes to small projects, improvements, and efficiencies.
• Performs basic information gathering and analysis as directed.
• Updates ERP system and Salesforce.
• Assists with maintenance of vendor systems as required.
• Coordinates across teams to ensure timely actions, following best practices.
• Provides outstanding internal and external customer service.

Education / Qualifications

• Reliable high-speed internet and dedicated home-office space.
• Post-secondary education in Business Administration or similar, with 2+ years' experience in sales support, customer service, or administrative roles, or 4+ years of related experience.
• Intermediate to advanced skills in Microsoft Word and Excel.
• Basic accounting knowledge and math skills.
• Proactive knowledge sharing and collaboration skills.
• Flexibility and adaptability to changing requirements.
• Judgment exercised within established practices and procedures.
• Ability to establish and maintain effective customer relationships.
• Impeccable attention to detail and quality of work.
• Ability to prioritize and work independently.
• Experience in large organizations and familiarity with supplier certification processes.
• Excellent verbal and written communication skills.

Preferred qualifications include:

• Experience with Salesforce or similar CRM software.
• Understanding of CRM principles.
• Experience in the computer/software industry.
• Knowledge of contracts and contract systems.
• Familiarity with Microsoft Dynamics (Great Plains).

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We aim to enhance efficiency, productivity, quality, and safety across various sectors.

Our Asset Lifecycle Intelligence division helps clients design, construct, and operate safer, more profitable industrial facilities. We enable customers to unlock data, modernize projects, and improve sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) employs approximately 25,000 people in 50 countries, with net sales around 5.4 billion EUR. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, your ideas can become reality. We foster an engaged and supportive workplace, providing resources to support your ambitions, regardless of location or background. Our recent survey indicates we are among the most engaged and enabled workplaces.

Everyone is welcome

We believe diversity and inclusion are vital. We do not discriminate and are committed to equal opportunities, fairness, and creating an inclusive environment. Respect and authenticity are core to our culture. Speak up, be yourself, and know you are valued here.