Contracts Renewal Associate

Hexagon AB; Calgary; Remote; CAD 50,000 - 70,000; Full time

Job summary

Hexagon AB is seeking a Contract Renewal Associate to join their customer-focused Contract Lifecycle Sales team. This remote role involves facilitating contract renewals, supporting sales executives, and ensuring accurate vendor status with customers. The ideal candidate will have a background in sales support or customer service, strong communication skills, and experience with CRM systems like Salesforce.

Qualifications

• 2+ years experience in sales support or customer service.
• Ability to work independently and prioritize tasks.

Responsibilities

• Facilitate contract renewals directly with customers.
• Prepare quotations and proposals.
• Provide outstanding internal and external customer service.

Skills

Customer Service

Communication

Collaboration

Attention to Detail

Education

Post-secondary education in Business Administration

Tools

Salesforce

Microsoft Word

Microsoft Excel

Job description

Press Tab to Move to Skip to Content Link

Hexagon’s Asset Lifecycle Intelligence division

Hexagon is seeking a Contract Renewal Associate (Remote - Home Office, any city in Canada) to join our dynamic, customer-focused Contract Lifecycle Sales team. The role involves facilitating contract renewals directly with customers, supporting sales executives, and contributing to organizational goals. The Contract Renewal Associate will also ensure our vendor status with customers is accurate to help accelerate Hexagon's revenues. We are looking for an experienced professional who consistently exceeds expectations.

• This role combines Customer Service with direct customer engagement to renew existing contracts.
• Responsible for renewing, up-selling, and closing maintenance, service, and license contracts, focusing on increasing renewal sales.
• Prepare quotations and proposals.
• Educate customers on business practices and contractual implications.
• Ensure customer awareness of product elements.
• Contribute to small projects and process improvements.
• Gather and analyze basic information as directed.
• Update ERP and Salesforce systems.
• Assist with maintenance of vendor systems as needed.
• Coordinate across teams for timely execution of actions, adhering to best practices.
• Provide outstanding internal and external customer service.

Education / Qualifications

• Reliable high-speed internet and a dedicated home-office space.
• Post-secondary education in Business Administration or similar, with 2+ years' experience in sales support, customer service, or administrative roles, or 4+ years of related experience.
• Intermediate/advanced skills in Microsoft Word and Excel.
• Basic accounting and math skills.
• Proactive knowledge sharing and collaboration skills.
• Flexible and adaptable to changing requirements.
• Judgment within established practices and procedures.
• Ability to establish and maintain customer relationships.
• Attention to detail and quality of work.
• Ability to work independently and prioritize tasks.
• Experience in large organizations and familiarity with supplier certification processes.
• Exceptional communication skills.

Preferred qualifications include experience with Salesforce or similar CRM software, understanding of CRM principles, industry experience, knowledge of contracts, and familiarity with Microsoft Dynamics (Great Plains).

About Hexagon

Hexagon is a global leader in digital reality solutions, integrating sensor, software, and autonomous technologies to enhance efficiency, safety, and sustainability across various sectors. Our Asset Lifecycle Intelligence division supports clients in designing, constructing, and operating profitable, safe, and sustainable industrial facilities, leveraging data and digital maturity to improve decision-making and operational outcomes. With approximately 25,000 employees across 50 countries and net sales of about 5.4 billion EUR, learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, we empower you to turn ideas into reality. We are recognized as an engaged and supportive workplace, committed to providing resources for your growth, regardless of where you are in the world. Our workplace effectiveness survey by Korn Ferry highlights our status as one of the most engaged and enabled organizations.

Everyone is welcome

We believe diverse and inclusive teams are vital for success. Hexagon does not discriminate and values differences, fostering an environment of fairness and equal opportunity. Respect and authenticity are fundamental to our culture—speak up, be yourself, and know you are valued here.