Contractor / Craftsman / Remodeler

Hunter Super Techs - TurnPoint; Whitby; On-site; CAD 48,000 - 90,000; Full time

Benefits offered by this job

Back office scheduling support

Your own iPad and tech support

Flexible hours

PPE provided

Job summary

Mr. Handyman is expanding its team of handyman professionals to serve home and commercial clients across designated regions. You will be dispatched from your home to job sites and back, using our state-of-the-art ServiceTitan system with back-office support.

We require 8+ years of paid handyman experience, own tools, and ability to lift 50 pounds. Compensation includes contractor rate of $65/hour or employee rate of $35/hour, with flexible hours and career growth within the network.

Qualifications

• 8+ years of paid handyman experience.
• Own your tools and carry out jobs independently.
• Strong customer service and communication skills.
• Comfortable using tech tools for scheduling and invoicing.
• Able to lift 50 pounds and work at heights.

Responsibilities

• Perform maintenance and repairs for home and commercial projects.
• Explain scope and costs to customers and manage expectations.
• Document every job using our internal system and PPE standards.
• Build lasting customer relationships through quality work and service.

Skills

8+ years experience

Customer service

Tech-enabled

Tools

Tools ownership

ServiceTitan experience

Job description

At Mr. Handyman we’re growing our team of handyman professionals so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for highly-skilled craftsman who can “do it all” while taking excellent care of our customers.You choose your on which regions you wish to work (York, Durham, Halton and Peel). We do not work in downtown Toronto. You would be dispatched from your home, to job site(s) back to your home.Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.Why You’ll Want to Join Our TeamHere are just a few of the benefits you’ll receive when joining the Mr. Handyman team.Work as Sub-Contractor where you give Mr. Handyman your price on a per-job-basisA back office that takes care of filling your schedule, so you don’t have toAn office team that answers all calls and helps you take care of the customersFlexibility with hours so you can take care of life’s important eventsYour own iPad and technology support for using our state-of-the-art internal system, ServiceTitanAnd so much more…Your Responsibilities as a Handyman ProfessionalCompleting Maintenance & Repairs – You’ll be completing small to medium maintenance and repairs for home and commercial projects. The project length can range from two hours to two days.Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.Create Life-Long Customers – Deliver a great experience that wows life-long repeat customers. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to wow the customer every time.How We’ll Measure PerformanceHere are some of the ways that we’ll measure your performance in the role.Customer Satisfaction (NPS) – For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service. You’ll need both a high response rate and high satisfaction rate.Revenue Target – Our office gets you in the door and it’s your job to stay there and find additional ways to be of service to the customer.Effective Billing Rate – It’s your responsibility to source any needed materials and communicate with our office to submit your estimates.Recall Percentage – We guarantee all our work for one year. The work needs to be done correctly, the first time.What We Want From YouCulture alignmentRockstar's onlyBought into the visionTo Succeed in this RoleYou’ll need to self-manage as you’ll be alone often.You’ll need to speak with customers and provide excellent customer service while asking for reviews and collecting payments.You’ll need to have the necessary tools, including the ability to use technology.You'll need to document the job while following our process, the Mr. Handyman Way.You’ll need to wear proper PPE as well as booties to protect our customer’s home.Job RequirementsThese are the minimum requirements to be considered for this position.Live within the areaHave 8+ years’ experience as a paid handymanOwn your own toolsComplete a background and driving record checkAble to lift 50 pounds independentlyAble to safely work at heights and work overheard for extended periods of timeAs an experienced Handyman, you have strong proficiency in at least three (4) of the following:Carpentry workBathroom improvementsKitchen improvementsPainting, both inside and outDrywall work, minor and major repairsBasic plumbingFloor installation and refurbishingFamiliar with building codesBenefits & PayAs a sub-contractor you can expect to start at $65 per quoted billable hour for jobs you assess. As an employee, the starting pay for this position is $35/Hour and is dependent on your experience as a professional handyman as well as your experience with other home repair and maintenance projects such as carpentry, plumbing, and drywall.Still with us? Great! Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY! Should you meet the requirements for the position, our system will schedule you for an interview immediately.You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.