Contractor / Craftsman / Remodeler

Mr Handyman; Ajax; Sur place; CAD 48 000 - 90 000; Plein temps

Avantages offerts par ce poste

Flexibility with hours

iPad provided

ServiceTitan support

Résumé du poste

Mr. Handyman is seeking skilled handyman professionals to join a respected home repair and maintenance team. You will be dispatched from your home to job sites within York, Durham, Halton and Peel, and back home after each project.

As a sub-contractor you price per job, while our back office handles scheduling and calls. You’ll receive an iPad with technology support for ServiceTitan, plus the proven Mr. Handyman Way to ensure customer satisfaction.

Qualifications

• 8+ years of paid handyman experience.
• Own tools required.
• Background and driving record check.
• Able to lift 50 pounds independently.
• Able to work at heights and overhead for extended periods.
• Proficiency in multiple trades (e.g., carpentry, plumbing, painting, drywall) preferred.

Responsabilités

• Complete maintenance and repair tasks for home and commercial projects.
• Communicate with customers to set expectations and scope of work and costs.
• Create lifelong customers by delivering exceptional service.
• Follow the Mr. Handyman Way to ensure a repeatable, quality customer experience.

Connaissances

Handyman experience

Customer service

Self-management

Communication

Outils

Own tools

Description du poste

Location: AJAX, ON

At Mr. Handyman we’re growing our team of handyman professionals so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for highly-skilled craftsmen who can “do it all” while taking excellent care of our customers. You choose the regions you wish to work in (York, Durham, Halton and Peel). We do not work in downtown Toronto. You would be dispatched from your home, to job site(s) and back to your home. Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

Why You’ll Want to Join Our Team

• Work as Sub-Contractor where you give Mr. Handyman your price on a per-job basis


• A back office that takes care of filling your schedule, so you don’t have to


• An office team that answers all calls and helps you take care of the customers


• Flexibility with hours so you can take care of life’s important events


• Your own iPad and technology support for using our state-of-the‑art internal system, ServiceTitan


• And so much more…

Your Responsibilities as a Handyman Professional

• Completing Maintenance & Repairs – You’ll be completing small to medium maintenance and repairs for home and commercial projects. The project length can range from two hours to two days.


• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.


• Create Life-Long Customers – Deliver a great experience that wows life‑long repeat customers.


• You will follow the Mr. Handyman Way — a repeatable process that makes it easy to wow the customer every time.

How We’ll Measure Performance

• Customer Satisfaction (NPS) – For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service. You’ll need both a high response rate and high satisfaction rate.


• Revenue Target – Our office gets you in the door and it’s your job to stay there and find additional ways to be of service to the customer.


• Effective Billing Rate – It’s your responsibility to source any needed materials and communicate with our office to submit your estimates.


• Recall Percentage – We guarantee all our work for one year. The work needs to be done correctly, the first time.

What We Want From You

• Culture alignment


• Rockstar's only


• Bought into the vision


• To Succeed in this Role – You’ll need to self‑manage as you’ll be alone often. You’ll need to speak with customers and provide excellent customer service while asking for reviews and collecting payments. You’ll need to have the necessary tools, including the ability to use technology. You'll need to document the job while following our process, the Mr. Handyman Way. You’ll need to wear proper PPE as well as booties to protect our customer’s home.

Job Requirements

• Live within the area


• Have 8+ years’ experience as a paid handyman


• Own your own tools


• Complete a background and driving record check


• Able to lift 50 pounds independently


• Able to safely work at heights and work over heads for extended periods of time


• As an experienced Handyman, you have strong proficiency in at least three (4) of the following: Carpentry work, Bathroom improvements, Kitchen improvements, Painting, both inside and out, Drywall work, minor and major repairs, Basic plumbing, Floor installation and refurbishing, Familiar with building codes

Benefits & Pay

• As a sub-contractor you can expect to start at $65 per quoted billable hour for jobs you assess.


• As an employee, the starting pay for this position is $35/Hour and is dependent on your experience as a professional handyman as well as your experience with other home repair and maintenance projects such as carpentry, plumbing, and drywall.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.