Contract Specialist (12 Month Contract)

KPMG Canada; Waterloo; Remote; CAD 54,000 - 81,000; Full time

Job summary

A leading professional services firm is seeking a Contract Specialist to manage external resources and ensure compliance with internal processes. Responsibilities include advising Hiring Managers, optimizing workflow through technology, and maintaining documentation. Candidates should have 3-5 years of relevant experience, excellent communication skills, and preferably be bilingual in English and French. This position offers a salary range of $54,000 to $81,000, along with potential bonuses.

Benefits

Comprehensive Total Rewards program

Opportunities for continuous learning and improvement

Qualifications

• 3-5 years’ experience in case management or similar roles.
• Experience with staffing agencies or contingent workforce preferred.
• Bilingual in English and French is preferred.

Responsibilities

• Advise and support Hiring Managers in engaging external resources.
• Optimize processes and resource utilization through technology.
• Document and maintain records for reporting and compliance.

Skills

Case management

Excellent communication skills

Detail-oriented

Strong organizational skills

Education

College or university degree in a relevant field

Tools

Vendor management systems (Flextrack, Beeline)

MS Office (especially Excel)

Job description

2 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources, while balancing the commercial needs of the business with mitigating risk to the firm. This is achieved by:

• Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
• Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative solutions.
• Delivering a customer-centric approach by minimizing administration efforts, anticipating needs, showing a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.

Location: Anywhere in Canada; this is a virtual work opportunity (1-2 days in office per month may be required for meetings).

What You Will Do

Reporting to the Leader of the Contingent Labour Office, the Contract Specialist will manage processes related to external resources during setup, on contract, and upon renewal or departure across all functions and locations in Canada. The CLO processes over 1000 external resources annually, ranging from individual contractors to multi-million dollar organizations. The Specialist will also contribute to operational excellence by improving workflows, technology, and documentation. Responsibilities include:

• Applying technical expertise to advise and support Hiring Managers in engaging external resources.
• Using technology to optimize the CLO experience, processes, and resource utilization.
• Ensuring documentation is current and accessible for stakeholders.

The role includes, but is not limited to, the following areas:

Case Management

• Promoting the CLO’s internal brand through a customer-centric delivery approach.
• Facilitating intake conversations with Hiring Managers.
• Providing training on request submissions within the vendor management system.
• Gathering, interpreting, and assessing information related to external resources.
• Conducting due diligence on resources.
• Educating stakeholders on course of action.
• Maintaining communication with stakeholders.
• Documenting and maintaining records for reporting and compliance.
• Identifying complex cases.
• Collaborating with team members to meet business needs.
• Responding to inquiries and requests efficiently.

Process Governance

• Leading or contributing to process improvements.
• Maintaining SOPs, forms, templates, and knowledge articles.
• Ensuring policies and processes are well-documented and communicated.
• Staying informed on contingent workforce legislation and policies.

What You Bring To The Role

• 3-5 years’ experience in case management or similar roles.
• Experience with staffing agencies, contract labor, or contingent workforce preferred.
• Excellent communication skills in English and French (bilingual preferred).
• Ability to manage multiple stakeholders and priorities.
• Detail-oriented with a focus on accuracy.
• Proven ability to work in fast-paced environments.
• Strong organizational skills.
• Continuous improvement mindset.
• Experience with vendor management systems like Flextrack or Beeline is a plus.
• Advanced MS Office skills, especially Excel.
• Experience with ServiceNow is an asset.
• College or university degree in a relevant field.

This position requires fluency in English. The successful candidate will support or collaborate with English-speaking colleagues and stakeholders.

KPMG BC Region Pay Range

The expected salary range is $54,000 to $81,000, with potential bonuses. Salary is determined by location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Supporting your success and well-being

Our Values, The KPMG Way

Integrity — doing what is right | Excellence — continuous learning and improvement | Courage — thinking and acting boldly | Together — respecting and leveraging diversity | For Better — focusing on meaningful impact

KPMG Canada is an equal opportunity employer committed to an inclusive, respectful, and accessible workplace. We welcome all qualified candidates to apply.

Adjustments and accommodations are available throughout the recruitment process. Please contact our Employee Relations Service team at 1-888-466-4778 for support.