(CONTRACT) Representative, Customer Service - Montreal

Bombardier Transportation GmbH; Dorval; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading aerospace company in Dorval is seeking a Representative for Customer Service to manage accounts and ensure exceptional service delivery. The ideal candidate has a college degree, 2-4 years of experience, and is bilingual in English and French. This role requires flexibility for varying shifts in a 24/7 operational environment.

Qualifications

• 2-4 years of customer service experience, preferably in a call center.
• Ability to work in a fast-paced and changing environment.
• No need for all skills to apply; we're looking for great talent.

Responsibilities

• Manage customer accounts with a focus on service and satisfaction.
• Oversee transaction details for efficient processing.
• Deliver high-quality results that meet customer expectations.

Skills

Customer service experience

Strong computer skills

Bilingual (English and French)

Education

College degree in business administration or related field

Tools

SAP

Zendesk

Salesforce

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

(CONTRACT) Representative, Customer Service - Montreal

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

• Manage customer accounts with a strong focus on delivering exceptional service and satisfaction.
• Oversee transaction details to ensure smooth and efficient processing.
• Consistently deliver high-quality results that surpass customer expectations.
• Represent and reinforce Bombardier’s brand in every customer interaction.

How to thrive in this role?

• You have a college degree in business administration, hospitality, or a relevant technical field.
• You have 2-4 years of customer service experience (call center experience is a plus).
• You have strong computer skills and familiarity with current technology.
• You have excellent command of the English language and French (both written and spoken)
• You thrive in a changing environment.
• You deliver impactful experiences consistently.
• You have familiarity with Bombardier’s software tools (SAP, Zendesk, Salesforce, etc.) (preferred).
• This position is a 24/7 schedule operations environment, and you are to be ready to work on different shifts and during holidays.

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job (CONTRACT) Representative, Customer Service - Montreal

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift Day job

Employee Status Non-Employee

Requisition 8665 (CONTRACT) Representative, Customer Service - Montreal