(CONTRACT) Representative, Customer Service - Montreal

Bombardier; Dorval; Hybrid; CAD 45,000 - 60,000; Part time

Job summary

A leading aerospace company in Quebec is seeking a Customer Service Representative to manage customer accounts and ensure satisfaction. Candidates should have a college degree and 2-4 years of experience in customer service, with strong English and functional French skills. This role requires adaptability and a customer-focused approach in a 24/7 operation. The company values diversity and encourages all qualified individuals to apply.

Qualifications

• 2-4 years of customer service experience, preferably in call center.
• Excellent command of English, functional French required.
• After-sales customer service experience preferred.

Responsibilities

• Manage customer accounts and ensure satisfaction.
• Resolve invoices and transactions seamlessly.
• Exceed expectations in output quality and service.

Skills

Customer Focus

Adaptability

Team Player

Tech Proficiency

Language Skills

Education

College degree in business administration or related field

Tools

SAP

Zendesk

Salesforce

Job description

Overview

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what\'s possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Role focus

In this pivotal role, you’ll be the first point of contact for our valued customers. Your mission is fielding calls, handling inquiries, and processing orders with precision and efficiency. Whether it’s a spare part request or an aftermarket query, you’ll be the go-to problem solver.

Responsibilities

• Account Management: Take charge of customer accounts, ensuring top-tier service and satisfaction.
• Invoice Resolution: Dive into the details of transactions, ensuring seamless processes.
• Targets and KPIs: Exceed expectations in output quality and customer satisfaction.
• Brand Ambassadorship: Every interaction is an opportunity to showcase Bombardier’s brand.

This position is a 24/7 schedule operations environment, and you are to be ready to work on different shifts and during holidays.

Qualifications

• Education: A college degree in business administration, hospitality, or a relevant technical field.
• Experience: 2-4 years of customer service experience (call center experience is a plus).
• Tech Proficiency: Strong computer skills and familiarity with current technology.
• Language Skills: Excellent command of the English language (both written and spoken). Functional French is also required.
• Adaptability: Thrive in a changing environment.
• Customer Focus: Deliver impactful experiences consistently.
• Team Player: Collaboration is your strength.
• Aerospace Insight: After-sales customer service experience (preferred).
• Tech Toolbox: Familiarity with Bombardier’s software tools (SAP, Zendesk, Salesforce, etc.) is advantageous.

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job (CONTRACT) Representative, Customer Service - Montreal

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift Any Shift

Employee Status Non-Employee

Requisition 9347 (CONTRACT) Representative, Customer Service - Montreal