Contract, Manager, Infrastructure Operations (12 months)

Toronto Hydro Corporation; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Contract Manager for Infrastructure Operations. This role is pivotal in overseeing the administration and support of server, storage, and backup environments while ensuring optimal security. Candidates should be adept at leading a team of IT professionals and managing complex systems, processes, and standard operating procedures. The ideal candidate will possess extensive experience in server and storage solutions, project leadership, and stakeholder engagement. This innovative firm offers a hybrid work arrangement, allowing for flexibility while ensuring that critical tasks are performed in person when necessary. If you're ready to make a significant impact in IT infrastructure, this opportunity is for you.

Qualifications

• 10+ years in IT with 7 years in server/storage/backup support.
• Experience in project management and stakeholder relationship management.

Responsibilities

• Lead and manage server, storage, and backup systems and teams.
• Identify service improvement opportunities and manage operational costs.

Skills

Server Management

Storage Management

Backup Systems

Project Management

Analytical Problem Solving

Interpersonal Skills

Communication Skills

Education

Undergraduate Degree in Information Systems

College Diploma in Computer Science

Tools

Cisco UCS

IBM Power

Microsoft Hyper-V

VMware vSphere

EMC Data Domain

Job description

Contract, Manager, Infrastructure Operations (12 months)

Posting Date: Mar 7, 2025

Location: Toronto, ON, CA

Reporting to the Director, IT Infrastructure Operations and Cyber Security, the Contract, Manager, Infrastructure Operations is responsible for leading the administration and support of the company’s Server (including Server/Desktop/App Virtualization technologies), Storage & Backup environments, while maintaining optimum security. The incumbent will collaborate closely with other IT stakeholders to elicit, analyze, communicate and validate server, storage and backup requirements needed to meet the needs of the Business. The incumbent processes business requirements to implement applicable server, storage, backup management solutions, utilizing optimal methodologies and software for administering server, storage and backup infrastructure. Leading a team of IT professionals, the incumbent manages and maintains systems, processes, standard operating procedures and tools for supporting x86/IBM pSeries server environment, SAN & NAS storage and online/offline backup systems. The successful incumbent is accountable for asset, capacity and lifecycle management and provides operational support to the capital programs with server, storage and backup dependencies and automated grid solution implementations across all business functions.

KEY RESPONSIBILITIES:

• Leads, develops, implements and monitors plans to support server, storage and backup systems.
• Proactively identifies problems and opportunities for improvement of service and systems, including architecture, service level improvement and cost efficiency.
• Manages and coaches a team of technical professionals to deliver timely service to internal and external clients (safety, performance development, attendance).
• Conducts formal performance reviews and provides feedback to team members on performance.
• Responsible for Enterprise Server/Virtualization (x86/IBM pSeries), App/Desktop virtualization, Storage (SAN/NAS) and Backup Infrastructure.
• Provides support for Corporate Capital Projects.
• Manages operational costs, budgets, negotiates and manages contracts/invoices.
• Maintains server, storage and backup inventory and licensing.
• Manages server, storage and backup assets, including procurement, implementation, monitoring, maintenance and operations, capacity.
• Maintains and upgrades the infrastructure to comply with asset lifecycle and capacity models.
• Interacts with Business Units to facilitate business requirements intake.
• Implements and maintains server, storage and backup security.
• Responsible for server, storage and backup tuning and performance monitoring and resource balancing.
• Manages response to incidents and issue resolution, life cycle management/refresh and continuous improvement to improve reliability.
• Establishes and maintains server, storage and backup High Availability and Disaster Recovery procedures.
• Ensures cross training of resources to ensure appropriate backup resources are available for Disaster Recovery.
• Ensures access is appropriate for backup resources to perform Disaster Recovery procedures.
• Sets up and maintains server, storage and backup related documentation and operating procedure.
• Provides inputs to the development of server, storage and backup standards and ensures compliance with approved standards.
• Maintains server, storage and backup patch management and version control.
• Manages the creation and updating of server, storage and backup standard operating procedures.
• Owns and manages internal process to support server, storage and backup services.

REQUIREMENTS:

• Undergraduate degree or College Diploma in information systems, computer science, engineering, business preferred. Related discipline may be considered.
• Ten (10) years’ experience in Information Technology.
• Seven (7) years’ experience with server, storage and backup support (x86, IBM Power, Virtualization, SAN/NAS), asset lifecycle management and infrastructure planning.
• Five (5) years’ progressive project leadership experience; direct supervisory experience preferred.
• Knowledge of server, storage and backup systems such as Cisco UCS, IBM Power, AIX, Windows Server, Microsoft Hyper-V, VMware vSphere, Fiber-Channel SANs, Storage Arrays, Network Attached Storage (NAS), EMC Data Domain/Networker backup environments, Citrix VDI, Microsoft App-V.
• Knowledge of traditional and emerging IT methodologies.
• Experience in project management, business requirements planning, process engineering and process improvements.
• Proven track record in developing and managing internal and external stakeholder relationships.
• Strong analytical problem solving and decision-making skills.
• Solid working knowledge of standard and best practice frameworks and methodologies (e.g. ITIL).
• Negotiating skills and the ability to influence others.
• Superior interpersonal skills with a customer service orientation.
• Strong verbal and written communication skills; ability to communicate effectively with technical and non-technical stakeholders.

Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs. Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office.

Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email our Talent Acquisition team or call [phone]. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered.