Contract Enhanced Client Services Supervisor - Centralized Housing Help Worker Program

Homes First Society; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Homes First Society recherche un gestionnaire pour superviser le programme Centralized Housing Help Worker. Vous serez responsable de fournir le soutien nécessaire à une équipe, en veillant à ce que les clients reçoivent les ressources essentielles pour atteindre leurs objectifs de logement. Une expérience dans la gestion d'une équipe syndiquée et une connaissance des lois sur la location en Ontario sont requises.

Benefits

Soutien en formation continue

Milieu de travail collaboratif

Qualifications

• Minimum 3 ans d'expérience avec des personnes sans-abri et en situation de vulnérabilité.
• Au moins 1 an d'expérience à superviser du personnel syndiqué.
• Connaissance des ressources communautaires et soutien en crise.

Responsibilities

• Superviser une équipe de travailleurs en aide au logement et gérer les cas.
• Développer des programmes pour améliorer les performances.
• S'assurer que toute documentation est conforme aux normes de l'agence.

Skills

Communication

Organisation

Gestion de conflit

Collaboration en équipe

Supervision

Education

Post-secondary education in related field

Tools

Ontario Landlord and Tenant Act

Social Housing Reform Act

Job description

Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Position type: Full-time, Contract

Hours of Work: Mon-Fri, 9am-5pm, with one late evening (noon-8pm) required each week

Contract duration: Starting ASAP, 4-month contract; with possibility of an extension

The successful applicant will oversee the Centralized Housing Help Worker program and will be supporting a team of Housing Help workers to ensure that clients across the HFS portfolio are provided with the resources they need to help them achieve their housing goals.

Job Responsibilities:

• Supervise a unionized workforce within the context of the Collective Agreement.
• Provide expertise and support to Housing Help Worker team.
• Supervision and caseload management across the Centralized Housing Help Worker Program, including coordinating regular case conferencing
• Knowledge of tenant population, diversity issues, anti-discrimination practices and systemic reasons for homelessness.
• Knowledge of relevant laws, standards and guidelines; including the Ontario Landlord and Tenant Act and rental legislation in Ontario; Shelter Standards and Social Housing Reform Act
• Develop and implement programs focused on the optimization and continuous improvement of the performances and practices
• Manage employee performance and perform necessary administrative duties such as vacation planning, timekeeping, performance reviews, etc.
• Implement and maintain a system for collecting relevant statistics needed for evaluations report andfunding proposals
• Manage city operated database and Homes First case management system
• Ensure effective communications with other departments within Homes First Society as well as with external agencies
• Prioritize and assign shift responsibilities and duties to team members
• Oversee staff in developing individualized case plans with designated participants and help participants achieve their goals
• Ensure that all documentation is completed to agency standards
• Able to work occasional weekends and/or evenings, when required
• Working in an environment where there may be smoke is required.
• Other responsibilities, as required

Qualifications:

• Post-secondary education in related field or equivalent in education and experience
• At least 3 years’ experience working with people who are homeless, under-housed and dealing with addictions and mental illness.
• At least 1 years’ experience supervising unionized staff.
• Demonstrated experience performing assessment, advocacy, referral and case managementfunctions and ability to effectively prioritize work in a fast-paced environment
• Ability to work effectively in a collaborative team environment
• Excellent communication, organization and time management skills
• Supervisory experience in a unionized setting an asset
• Knowledge of relevant laws, standards and guidelines; including the Ontario Landlord and Tenant Act and rental legislation in Ontario.
• Knowledge of resources and services available in the community
• Excellent interpersonal, conflict resolution and organization skills
• Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset
• Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homeless Sector considered an asset.

Working in an environment where there may be smoke is required.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society.