Contract Desk Representative

TransGlobal Service; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A dynamic customer service company in Edmonton is seeking individuals to join their team. You will manage inbound and outbound calls for contractors, handle service inquiries, and act as a liaison between various stakeholders. Ideal candidates have strong communication skills, attention to detail, and a background in a call center environment. The role offers a competitive remuneration package and career progression opportunities.

Benefits

Flexible benefits package

Competitive remuneration

Career progression potential

Employee discounts

Qualifications

• Previous experience in a call center environment required.
• A passion for providing exceptional customer service to both internal and external customers.

Responsibilities

• Handle inbound and outbound calls for contractors.
• Perform system maintenance and setups for servicers.
• Act as a liaison between stores, warranty, and contractors.

Skills

Excellent communication skills

Strong organizational skills

Attention to detail

Team-oriented

Bilingual (English & French)

Proficient PC and keyboarding skills

Tools

LimeTac

Word

Excel

Outlook/Webmail

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

Trans Global is actively seeking to expand our service team. We need people with a great customer-focused attitude! The winning combination of team spirit and desire for career-focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

• Handle inbound and outbound calls for contractors with payment issues, service issues, and system support
• Perform system maintenance and set ups for servicers
• Level 1 escalation handling and problem resolution from warrantors and other system users
• Enter estimates and invoices into LimeTac for financial transactions
• Monitor the coordination and administration of The Brick external service network (appliance and furniture)
• Handle customer escalations as they pertain to the Brick external servicer network
• Act as a liaison between stores, warranty, and contractors

Qualifications

• Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset but not a requirement
• Previous experience in a call center environment required
• A passion for providing exceptional customer service to both our internal and external customers
• Strong organizational and multi-tasking skills
• Attention to detail
• Ability to work in a team-oriented environment
• Proficient PC and keyboarding skills (Word, Excel, Outlook/Webmail)
• Proficient in LimeTac

Why Transglobal

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at [e-mail]

Attach your CV and tell us why you would be a great fit at Trans Global!

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]