Contract Account Administrator - Remote (Canada)

UnitedHealth Group; Richmond; Remote; Confidential; Full time

Job summary

An established industry player is seeking a Contract Account Administrator to join their dynamic team. In this role, you will be pivotal in processing orders, managing contracts, and liaising with various departments to ensure smooth operations. Your expertise in ERP tools like SAP and Salesforce, along with strong communication skills, will enable you to excel in a fast-paced environment. This position offers the flexibility of remote work while also providing opportunities for professional growth and development. If you're ready to make a meaningful impact in the healthcare sector, this is the perfect opportunity for you.

Benefits

Flexible Remote Work

Comprehensive Benefits

Career Development Opportunities

Qualifications

• 2+ years experience in sales, accounting, or customer service.
• Advanced MS Excel skills and experience with ERP tools.

Responsibilities

• Process contracts, amendments, and order-related inquiries.
• Communicate with customers and sales on contract issues.
• Maintain accurate records and perform quality assurance checks.

Skills

Customer Service

Communication Skills

Data Management

Problem Solving

Attention to Detail

Education

High School Diploma

Bachelor's Degree

Tools

SAP

Salesforce

MS Excel

MS Office

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Contract Acct Administrator will be part of a collaborative and customer-facing team responsible for tasks related to all aspects of Order Processing including Bookings, SAP activities, VBL audits, and Maintenance for all Imaging customers. Tasks include processing Bookings, Credit Memos and reports, Build Orders, Change Orders, SAP Entry and Network Codes, Per Click audits, Iron Mountain orders and billing, Maintenance amendment requests, Pricing Approval forms, Maintenance Contract Renewals, updating Customer Maintenance Records, Billing submission, submission of documentation to Contract Operations, Third Party reporting, and SCRM updates. The Contract Acct Administrator is responsible for providing accurate and timely documents to Customers, and internal stakeholders in an efficient and professional manner. The Contract Acct Administrator communicates clearly and provides support by answering order-related inquiries, providing guidance, assisting with issues, prioritizing and ensuring that all deadlines are met. The Contract Acct Administrator serves as liaison between various groups and works closely with Contracting, Purchasing, Sales, Solution Architects, Revenue Operations, Support, Legal, Finance, AR, Contract Operations and other teams.

Currently residing in Canada and eligible to work without sponsorship.

You will enjoy the flexibility to work remotely* from anywhere within Canada as you take on some tough challenges. May be required to attend onsite trainings and events at the Richmond, BC office from time to time. Advance notice will be provided.

Primary Responsibilities:

• Review, process, and book all signed contracts and amendments.
• Communicate with Customers and Sales on signed contracts, amendments, order-related inquiries/issues, Maintenance terms, and billing.
• Submit orders to SAP and release Build Orders; import orders into Install Schedule.
• Process credit memos as required and submit with bookings.
• Validate order information in SAP as necessary.
• Manual order entry and network creation in SAP as necessary; updates in SAP.
• Work with MDM on Master Data requirements.
• Manage queues in Install Schedule and update.
• Iron Mountain order submission and billing.
• Per Click billing.
• Process change orders.
• Provide Maintenance information on Pricing Approval forms.
• Collaborate with Contracts on Maintenance Exhibits and Amendments to ensure all approvals and accurate documents are in place.
• Maintaining and updating accurate Maintenance data/records in various systems.
• Liaise with other departments to secure information and necessary documents.
• Review contracts as necessary.
• Perform Quality Assurance checks on bookings, SAP entries, billing information in SAP, Renewal letters as necessary.
• Resolve and take ownership of any Order-related issues.
• Provide guidance to Sales and CSLs on order process.
• Answer questions from Contract Operations, AR or other departments in relation to Order/Maintenance set up.
• Process Contract Correction and Contract Revision notices as necessary.
• Third Party Reporting.
• Assist with VBL Audits as needed.
• Provide Contracts/Order Processing team absence coverage.
• Other projects or responsibilities that may be assigned by the Order Processing Manager or other Sales Ops Leadership Team, or Senior Specialist in the absence of the Manager.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Before applying, please ensure each of these experiences are stated clearly on your resume under each applicable employer entry.

• 2+ years of related experience in a sales environment, accounting environment or high-level customer service environment.
• Experience in the use of ERP Tools (e.g. SAP, Oracle EBS) and CRM (e.g. Salesforce).
• Basic understanding of contracts, records maintenance, invoices and business accounting.
• Advanced skills in MS Excel.
• Proficient keyboarding skills.
• Proven excellent communication skills (written and verbal business English).
• Proven solid aptitude of all MS Office Products, (in particular Outlook, MS Word and Adobe Acrobat).
• Proven good math skills or basic accounting experience.
• Proven high level of accuracy in data-entry and data management.

Preferred Qualifications:

• Proven high-level of accuracy and attention to detail.
• Proven adaptability: ability to learn quickly in a high pace, challenging environment.
• Proven flexibility: ability to multi-task and manage conflicting priorities/deadlines.
• Proven critical thinking: ability to analyze issues and problem-solve.
• Proven ability to work under pressure, handle stress and changes.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for Canada residents is $51,200 to $106,400 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.