Continuous Improvement Specialist ( 12 months Contract)

Just Eat Takeaway.com; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading tech company is seeking a Continuous Improvement Specialist in Winnipeg, Manitoba, to identify and implement operational enhancements within the customer service domain. The role emphasizes a proactive approach to problems and requires a keen interest in data analysis, along with skills in collaborative team environments. This is an excellent opportunity for growth in a dynamic and inclusive workplace.

Qualifications

• Continuous improvement mindset with a focus on scrutiny.
• CI experience or knowledge of Lean/Six Sigma is a plus.
• Ability to identify root causes of issues.

Responsibilities

• Identify areas for improvement in customer service operations.
• Facilitate workshops to drive ideas and solutions.
• Support change initiatives and post-implementation reviews.

Skills

Proactive mindset challenging the current state

Interest in data analysis

Effective problem-solving skills

Keen eye for detail

Team player

CI experience / Lean / Six Sigma

Job description

Ready for a Challenge?

Born in the Prairies, now part of a worldwide network, Skip is a tech company with an entrepreneurial spirit and the drive to be the best. We're a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, grabbing some groceries or sunscreen, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role:

There is an exciting opportunity to join the Global CS Operational Excellence Continuous Improvement team.

As a Continuous Improvement Specialist, you will report to the Regional CI Lead and work together with the local customer service operations team to identify incremental benefits that complement our Strategic Programmes. You’ll work with our CS Advisors to understand pain points and bottlenecks in the operation and focus on how we can embed a culture of continuous improvement where colleagues challenge the status quo and strive toward operational excellence. We are looking for someone with a continuous improvement mindset who will be excited and energised to constantly scrutinise our operation to identify and deliver on improvement opportunities that directly impact operational KPIs.

These are some of the key ingredients to the role:

As a Continuous Improvement Specialist, you will ensure that change and evolution is built into our DNA for long-term success; identifying areas of improvement & working with operational stakeholders and subject matter experts to continuously improve the customer services operation.

• Work with the Regional CI Lead and other Continuous Specialist colleagues to deliver on the continuous improvement framework. Embed a CI culture and deliver on initiatives to improve operational performance.

• Support facilitation of improvement-based workshops to drive ideas and solutions in order to work with customer service operations to create change

• Support in building the case for change using various data sources and tools including staff interviews, feedback, document analysis, requirements workshops, surveys, and other tools and tactics to surface areas for improvement

• Work with cross-functional teams and take ownership of improvement initiatives from discovery through to project delivery via internal governance and control.

• Support change initiatives from tactical matters causing bottlenecks to bigger-picture initiatives

• Complete post-implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects
  

What will you bring to the table?

• Proactive mindset challenging the current state

• Interest in data analysis to identify trends, bottlenecks, and areas for improvement

• Effective problem-solving skills to identify root causes of issues and develop suitable solutions

• A keen eye for detail with a continuous improvement mindset

• Team player hungry to learn and role model our values

• CI experience / Lean / Six Sigma is a plus

What It's Like To Work At SKIP:

SKIP is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their family and anyone who will listen that they work here. SKIP team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.

That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment with global impact, we’d love to hear from you.

SKIP is proud to be an Equal Opportunity employer. Boxes are for pizza, not people. So however you identify and whoever you love, you are free to be you at SKIP.

We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.

In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.

Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.

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