CONTINUOUS IMPROVEMENT OFFICER

Manitoba Hydro; Winnipeg; Hybrid; CAD 43,000 - 115,000; Full time

Job summary

A leading energy company, Manitoba Hydro, seeks a Continuous Improvement Officer to enhance customer satisfaction and operational efficiency. The role involves leading process improvements and working with various teams to ensure successful project outcomes. Ideal candidates will have a degree, several years of experience in related roles, and a knack for problem-solving. Join a company recognized for its commitment to innovation and inclusivity.

Benefits

Competitive salary and benefits package

Nine-day work cycle

Flex-time and partially remote work schedule

Qualifications

• Minimum of four years of directly related experience.
• Training/certification in process improvement preferred.
• Experience in a supervisory or leadership capacity is an asset.

Responsibilities

• Lead cross-functional teams to implement process improvements.
• Develop communication plans and support change management.
• Monitor initiative outcomes and ensure expected benefits are realized.

Skills

Problem Solving

Analytical Thinking

Leadership

Education

Four-year degree in a related discipline

Two-year diploma in a related discipline

Tools

Project management software

Collaboration tools

Job description

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CONTINUOUS IMPROVEMENT OFFICER

WINNIPEG, MB

Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!

• Competitive salary and benefits package.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life and community.
• Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation, commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.

We are looking for a Continuous Improvement Officer to join our team. This is an exciting opportunity to contribute as a key member of a newly established team assembled to realize the team mandate of measuring customer expectations and business performance while delivering quality and measurable improvement with speed for the benefit of our customers. This is a critical enabler in achieving Manitoba Hydro's Strategy Plan goals of Financial Health, Modern Customer Solutions, and Employee Experience. The Continuous Improvement Officer will be the expert and ambassador in business process re-design, responsible for identifying, leading, designing, and implementing continuous and sustainable process improvements with a focus on policies, systems & processes, tools & technology, people & roles, and customer strategy to support the goal of becoming more responsive, trusted, and customer-centric.

Responsibilities:

• Work with other Continuous Improvement Specialists, the Department Manager, and business unit stakeholders to develop, evaluate, and prioritize initiatives identified in the Customer Solutions & Experience Business Unit. On an annual basis, work with stakeholders in the Customer Care, Customer Experience & Value Enablement and Energy Service Advice and Products Divisions to refresh their Business Unit Roadmap by assessing strategic relevance, priority, and sequence.
• Lead cross-functional teams using process improvement techniques to implement initiatives by documenting business processes; recognizing performance gaps and conducting root cause analysis; using empirical models, data, analytics, and insights to identify opportunities to automate, centralize, eliminate, or standardize processes/policies; and recommending, designing, and implementing solutions to meet service-level requirements and deliver operational efficiencies for re-investment.
• Responsible for defining initiative success criteria to monitor initiative outcomes and to ensure expected benefits are realized according to the initiative's business case.
• Responsible for communicating project performance results and KPIs to senior management and project/program steering committees and proactively monitoring outcomes, objectives, and milestones to identify and mitigate risks and deliver results on-time, on-budget, and in-scope relative to approved project plans.
• In consultation with stakeholders, will be accountable for developing communication plans and supporting change management plans to ensure success in the implementation of initiatives and realization of intended outcomes.
• Will be responsible for providing insight, training, and coaching on process improvement methods to project teams and stakeholders to ensure initiatives are implemented successfully and to support the transformation of Customer Care into an organization that values continuous improvement and operational excellence.
• Will validate and proactively identify new opportunities that align with the strategic needs to support Manitoba Hydro's Corporate Strategy to achieve business outcomes and to meet the evolving expectations of employees and customers.
• Accountable for the maintenance of tools used to manage initiative delivery, outcomes, and benefits (e.g., business cases, project charters, project plans, and risk/issue/decision logs).
• In consultation with the department, division, and business unit, will participate in annual and quarterly business planning process.

Qualifications:

• A four-year degree in a related discipline from a university of recognized standing, plus a minimum of four years of directly related experience.
• OR
• A two-year diploma in a related discipline from an institution of recognized standing, plus a minimum of six years of directly related experience.
• Proven demonstrable experience, training and/or certification in process improvement, continuous improvement, and/or business transformation (e.g., Lean Six Sigma) is preferred.
• Experience in a supervisory or leadership capacity would be an asset.
• Proven demonstrable experience, training, and/or certification in change management (e.g., Prosci ADKAR) would be an asset.
• Proven demonstrable experience, training, and/or certification in project management (e.g., PMP or PRINCE2) would be beneficial.
• An agile, detail-oriented planner with the ability to organize and control the schedule of critical activities of various concurrent work assignments with minimal supervision to ensure aggressive project timelines are met.
• A creative problem solver who is comfortable being hands-on with demonstrated high proficiency and experience in developing business processes and driving continuous improvement through leading, facilitating, and implementing process improvement initiatives involving multiple stakeholder groups.
• An analytical thinker able to prioritize and manage multiple projects or work assignments, and able to anticipate and proactively mitigate risks and challenges to achieving stated project goals by devising solutions to broadly defined objectives.
• Ability to perform in a leadership role effectively and to diplomatically influence cross-functional and cross-disciplinary teams in acting upon recommendations to achieve stated outcomes.
• Proficiency with current software for collaboration, flowcharting, project scheduling and progress monitoring, spreadsheets, and financial reporting.
• A working knowledge of Customer Care business processes, policies and systems would be beneficial.

Salary Range

Starting salary will be commensurate with qualifications and experience. The range for the classification is $43.35- $59.82 Hourly, $83,070.78-$114,625.68 Annually.

Apply Now!

Visit www.hydro.mb.ca/careers to learn more about this position and to apply online.

The deadline for applications is JULY 8, 2025.

We thank you for your interest and will contact you if you are selected for an interview.

This document is available in accessible formats upon request. Please let us know if you require any accommodations during the recruitment process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development

• Industries

  Utilities

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