Continuous Improvement Lead - Hybrid

Stryker; Hamilton; Hybrid; CAD 79,900 - 106,500; Full time

Benefits offered by this job

Hybrid work arrangement

Travel opportunities

Job summary

Stryker is seeking a Continuous Improvement Lead to drive process enhancements across Technical Service. You will analyze end-to-end workflows, lead improvement initiatives, and partner with multiple teams to prioritize efforts based on impact and feasibility.

The role requires 5+ years in continuous improvement, proficiency with Excel or Power BI, and a Lean Six Sigma mindset. Hybrid work with occasional travel supports cross-functional deployment of solutions.

Qualifications

• Bachelor's degree in Business, Engineering, Operations, Supply Chain, or related field.
• Minimum 5 years of experience in continuous improvement, process improvement, or operational excellence.
• Experience leading end-to-end continuous improvement initiatives with measurable improvements.
• Proficiency with Excel or Power BI for data analysis and dashboard development.

Responsibilities

• Analyze end-to-end Technical Service processes to identify inefficiencies and root causes.
• Lead and execute process improvement initiatives that reduce administrative time, increase efficiency, and elevate service quality.
• Partner with stakeholders to build consensus and prioritize initiatives based on impact and feasibility.
• Manage stakeholder communication, training, and change adoption to ensure improvement initiatives are implemented and sustained.
• Establish performance baselines and track improvements over time to confirm benefit realization.
• Define KPIs and metrics, analyze operational data, and quantify the impact of improvement initiatives.
• Build and maintain reporting dashboards with Analytics/Operational Insights teams to enable visibility into performance.
• Deliver training and coaching to support team adoption of new processes as a SME on cross-functional projects.

Education

Bachelor's degree in Business, Engineering, Operations, Supply Chain, or related field

Tools

Excel

Power BI

Salesforce.com

Oracle

Job description

Drive real change. Deliver measurable impact. Shape the future of Technical Service.

Are you energized by solving complex operational challenges and turning inefficiency into opportunity? As a Continuous Improvement Lead, you'll be the driving force behind smarter, faster, and higher-quality service delivery — partnering across teams to transform how work gets done and directly influencing customer outcomes at scale.

What You Will Do

• Analyze end-to-end Technical Service processes to identify inefficiencies and pinpoint root causes using Lean, Six Sigma, DMAIC, and process mapping methodologies
• Lead and execute process improvement initiatives that reduce administrative time, increase efficiency, and elevate service quality
• Partner with Technical Service, Customer Experience, Operations IBP, Operational Insights, Quality, and Commercial stakeholders to build consensus and prioritize initiatives based on business impact and feasibility
• Manage stakeholder communication, training, and change adoption to ensure improvement initiatives are successfully implemented and sustained
• Establish performance baselines and track improvements over time to confirm benefit realization
• Define KPIs and metrics, analyze operational data, and quantify the financial and operational impact of improvement initiatives
• Build and maintain reporting dashboards in collaboration with Analytics/Operational Insights teams to enable visibility into performance
• Deliver training and coaching to support team adoption of new processes as a Business Process subject matter expert on cross-functional projects

Required Qualifications

What You Will Need

• Bachelor's degree in Business, Engineering, Operations, Supply Chain, or a related field (or equivalent combination of education and experience)
• Minimum 5 years of experience in continuous improvement, process improvement, or operational excellence within Technical Service, Customer Service/Experience, Supply Chain, or a similar operational environment
• Demonstrated experience leading end-to-end continuous improvement initiatives, including process analysis, root cause identification, and implementation of measurable improvements
• Proficiency with Excel or Power BI for data analysis and dashboard development

Preferred Qualifications

• Lean Six Sigma Green Belt certification
• Experience with Power BI, Salesforce.com, and/or Oracle

Additional Information

• Work Arrangement: Hybrid/on-site based on business needs
• Travel: May require occasional travel to support cross-functional initiatives
• Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered

Canada Pay Ranges

• Canada: $79,900 - $106,500 CAD Annual
• Canada, Burnaby: $86,700 - $115,550 CAD Annual

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.