Contingent Disaster Relief Phone Agent

MCI; Invermay; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company is seeking a Contingent Disaster Relief Phone Agent to support hurricane-related disaster relief efforts. This temporary remote position involves assisting customers and improving their experience during challenging times, with flexible shifts available. Candidates should possess strong communication skills and a customer service orientation.

Benefits

Paid time off

Medical, dental, vision coverage

Career growth opportunities

Paid training

Flexible schedules

Qualifications

• Must be 18 or older.
• Typing speed of 20+ WPM.
• Reliable with good attendance.

Responsibilities

• Assist customers with inquiries.
• Enhance customer experience.
• Use service techniques and systems.

Skills

Communication

Customer service orientation

Conflict resolution

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Join to apply for the Contingent Disaster Relief Phone Agent role at MCI.

Benefits & Perks
Remote work-from-home setup, paid training, paid time off, medical, dental, vision, life insurance, retirement plans, flexible schedules, company laptop, daily contests and prizes, casual dress code, and regular raises.

Job Type and Compensation
Full-Time, hourly pay plus bonus.

Application Process
No resume required; phone interview. Complete a full application on our careers page, including screening questions and a pre-employment test.

Position Overview
This is a temporary, remote position responding to disaster relief efforts, specifically hurricane-related needs. Candidates will assist customers, learn our systems, and improve customer experience during challenging times. Hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM, on an as-needed basis.

Responsibilities

• Assist customers with inquiries
• Learn common requests and solutions
• Enhance customer experience
• Use our service techniques and systems
• Escalate dissatisfaction appropriately

Qualifications

• Must be 18 or older
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Customer service orientation, conflict resolution skills
• Ability to multitask, stay focused, and work in a fast-paced environment

Conditions of Employment

• Authorized to work in the country
• Willing to undergo background/security checks and drug screening

Benefits & Incentives

• Paid time off and holidays
• Contests with cash prizes, electronics, vacations, and cars
• Medical, dental, vision coverage (eligibility varies)
• Retirement, disability, and life insurance options
• Career growth opportunities
• Paid training and a fun, team-oriented environment

Physical and Legal Conditions
Sedentary work with occasional movement, lifting up to 40 pounds. MCI provides reasonable accommodations per ADA. MCI promotes diversity, equality, and non-discrimination in employment.