Contents Technician Lead – Vancouver

On Side; Vancouver; On-site; CAD 34,000 - 37,000; Full time

Benefits offered by this job

Extended health coverage

Employee assistance program (EAP)

Group RRSP with company matching DPSP

Life and disability insurance

Opportunities for advancement and intr

Job summary

On Side Restoration is seeking a Contents Team Lead in Vancouver to direct on-site field and warehouse operations. The role coordinates with Project Managers, Adjusters, and trades to ensure high-quality work and timely recovery of clients’ belongings.

Candidates should have 2+ years as a Contents Technician, be able to lead a team immediately, and be physically capable of handling heavy items. Encircle experience is a plus, and strong English communication is required.

Qualifications

• 2+ years’ experience as a Contents Technician.
• Experience leading a team immediately.
• Strong communication with cross-functional teams and clients.
• Physically fit to lift and move items.

Responsibilities

• Lead and direct the contents team on-site.
• Coordinate with Project Managers, Adjusters, and trades.
• Restore personal and commercial items to pre-disaster state.
• Pack and catalog contents from disaster areas and create inventories.
• Assist in pre/post construction cleaning and safe handling of items.

Tools

Encircle

Job description

Position Summary

At On Side, our Contents Technicians play a vital role in helping clients recover after a loss. From carefully handling, cleaning, and restoring valued belongings to returning them home, our team helps restore comfort, normalcy, and peace of mind.

Reporting to the Contents Manager, the Contents Team Lead provides day-to-day on-site direction for field and warehouse operations. This role requires exceptional communication skills to effectively coordinate between team members, Project Managers, Adjusters, and external trades while ensuring high-quality workmanship on every project

Compensation

• Salary Range: $25-$27/hour
• Overtime opportunities (where applicable)
• On-call premium and overtime paid for rotating coverage
• Extended health coverage (medical, dental, vision, etc.)
• Employee assistance program (EAP)
• Group RRSP, with company matching DPSP
• Life and disability insurance
• Opportunities for advancement and internal mobility

What You’ll Do

• Leading and providing direction to the team
• Communicating with cross-functional teams and clients
• Working with customers to restore personal and commercial items to pre-disaster state
• Packing and cataloging contents from disaster affected areas and creating inventory lists
• Pre and post construction cleaning
• Cleaning contents and structures, fabrics and textiles
• Moving boxes, furniture, appliances and various heavy items

What You Bring

• Industry knowledge and 2+ years’ experience as a Contents Technician
• Experience and/or aptitude to lead a team right away
• Tech savviness (Encircle experience and capability to learn application and computer programs as required)
• Physically fit (ability to lift, carry and pack boxes, move furniture and appliances) and willingness to follow all company safety requirements
• You love people and have great communication skills
• An optimistic outlook and a real desire to help (must have initiative and be dependable)
• Exceptional organizational skills (must be able to assess a situation and communicate plan effectively)
• Reliability (on time and always prepared)
• Clean criminal record
• Ability to communicate effectively in English, both written and verbal

Why You’ll Love Working Here

• A workplace that values respect, integrity, generosity, excellence and being customer driven
• Opportunities to grow your career and learn from the best in the industry
• A culture that celebrates teamwork, inclusion, and customer-driven service

Of Note:

• Disasters can strike at any time so a rotating schedule of 24/7 after hours on-call work is a requirement. Meaning you’ll work regular weekday hours and participate in a rotating after-hours on-call schedule.

At OnSide, everything starts with people. We live our values — respect, integrity, generosity, excellence, and customerfocus — in everything we do.Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos.Make a real impact, do work that matters, and grow your career with us.

On Side Restoration welcomes and encourages applications from people with disabilities. Accommodations are available on request throughout all stages of the recruitment and selection process.

*Your application is always reviewed by real people. Wedon’tuse artificial intelligence to screen, assess, or select applicants for this role